Ratings based on 950 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Perfect hotels for families
Comment from Hotel Management
14 Jun 2024 by Ryan, Hotel Management
Thank you so much for such a delightful feedback! We are happy to hear you enjoyed your time with us and that our staff was attentive to your every need! We hope to see you in the near future staying with us!
by A verified traveler
Posted 12 Jun 2024
We attended a marriage retreat here. The staff are very kind and helpful, especially Tommy.
Comment from Hotel Management
12 Jun 2024 by Ryan, Hotel Management
Thank you so much for such a delightful feedback! We are happy to hear you enjoyed your time with us and that our staff was attentive to your every need! We hope to see you in the near future staying with us
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Ryan, Hotel Management
Thank you so much for such a delightful feedback! We are happy to hear you enjoyed your time with us and that our staff was attentive to your every need! We hope to see you in the near future staying with us
by A verified traveler
Posted 10 Jun 2024
convenient & affordable with great staff
Comment from Hotel Management
10 Jun 2024 by Michelle, Hotel Management
Thank you for your feedback, we will share your kind words with our staff and look forward to having you back in the future!
by A verified traveler
Posted 10 Jun 2024
The property was rundown first embassy I’ve seen the room was horrible mattress was loud and squeaky, toilet kept running, pool area was disgusting, everywhere besides the lobby needs to be renovated the rooms are in horrible conditions I complained several times about a leaking door
Comment from Hotel Management
10 Jun 2024 by Devin Wallace / Assistant General Manager, Hotel Management
Thank you so much for your feedback. We utilize these matters to ensure we improve our guest experience. We apologize for any inconvenience this may have caused you with all these matters. We are currently in our renovation phase, and we will be addressing all the matters as soon as possible. It is our hope to see you again in a better light Glania
by A verified traveler
Posted 9 Jun 2024
I was very surprised the hotel was very nice, clean, helpful staff. The breakfast was very nice with an omelet station..the room could use a little update, but fir o er night it was fine.
Comment from Hotel Management
9 Jun 2024 by Ryan, Hotel Management
Thank you so much for such a delightful feedback! We are happy to hear you enjoyed your time with us and that our staff was attentive to your every need! We hope to see you in the near future staying with us!
by A verified traveler
Posted 7 Jun 2024
We always stay here when we come to see our grandkids. The place check in staff were very nice. But the person at the bar was so rude that we didn't even tip her. Never had a problem before.
Comment from Hotel Management
7 Jun 2024 by Ryan, Hotel Management
Thank you so much for such a delightful feedback! We are happy to hear you enjoyed your time with us and that our staff was attentive to your every need! We hope to see you in the near future staying with us!
by A verified traveler
Posted 6 Jun 2024
Great customer service, nice room, A/C was nice and cold. Great location that is close to FAU.
Comment from Hotel Management
6 Jun 2024 by Ryan, Hotel Management
Thank you so much for such a delightful feedback! We are happy to hear you enjoyed your time with us and that our staff was attentive to your every need! We hope to see you in the near future staying with us!
by A verified traveler
Posted 3 Jun 2024
Food was good and two free drinks plus a great free breakfast .
Comment from Hotel Management
3 Jun 2024 by Devin Wallace / Assistant General Manager, Hotel Management
Thank you, Beverly, for the stellar feedback for us. We are delighted to hear that you enjoyed your stay. We hope to see you again in the near future.
by A verified traveler
Posted 2 Jun 2024
The room carpet smelly and filthy i had to spray lysol…needs a good deep cleaning to remove stains
Also the bed skirt on my king bed ripped and hanging down..they could do better..losing its touch
Comment from Hotel Management
3 Jun 2024 by Devin Wallace / Assistant General Manager, Hotel Management
Thank you so much Maureen for providing us with this feedback as we do take these matters into consideration. Did you ever inform the front office of your suite issues? we are always to assist with any issues that are brought to our attention as this isn't our usual occurrence. We are hopeful that you could return back to us in a better light.
