Ratings based on 940 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Daniel A. Hostettler, President and CEO, Hotel Management
Dear Ms. SloanThank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We look forward to hosting you once again and continuing to meet your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer
by A verified traveler
Posted 5 Jun 2024
This resort was absolutely gorgeous and service was impeccable! Hope to be back soon!
Comment from Hotel Management
7 Jun 2024 by Daniel A. Hostettler, President and CEO, Hotel Management
Dear Ms. Backstrom,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We appreciate your kind comments about the beauty of our resort and the 5-star service provided by our team, and it is great to know that these factors positively contributed to your experience.We look forward to hosting you once again and continuing to meet your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer
by A verified traveler from Boca Raton
Posted 2 Jun 2024
Beautiful property and amenities and great customer service.
Comment from Hotel Management
4 Jun 2024 by Daniel A. Hostettler, President and CEO, Hotel Management
Dear Ms. Del Castillo,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay, particularly with the beauty of our resort and our wonderful amenities. It is also heartening to know that our team provided 5-star service throughout your visit. We look forward to hosting you once again and continuing to meet your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Daniel A. Hostettler, President and CEO, Hotel Management
Dear Ms. Nespral,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We look forward to hosting you once again and continuing to meet your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer
by A verified traveler
Posted 29 May 2024
I stayed in hotel with my mom. Loved everything! The hotel is beautiful, the service is excellent, rooms are big (except of bathroom) and cozy, a lot of dining options and lounges all around hotel. Food was pretty good. Loved the small details inside the room and all around the hotel - like nespresso coffee mashine, tumblers for water to go, sunscreen and aloe cream for the beach, water to go is everywhere, even wipes for sunglasses (on a water taxi boat). I will definitely come back and would recommend this place for anyone!
by A verified traveler
Posted 28 May 2024
Property is gorgeous, clean and very well maintained. So much to do at the Harborside Pool for the kids. Once the Beach Club is completed, it will be great as well.
Comment from Hotel Management
30 May 2024 by Daniel A. Hostettler, President and CEO, Hotel Management
Dear Mr/Ms. Iannitelli,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are thrilled to hear that you enjoyed the beauty and maintenance of our property, as well as all the activities available at our Harborside Pool Club. We strive to provide a wonderful environment for our guests, and we are pleased to hear that this was reflected in your stay.We are very excited for the completion of the Beach Club as well, and look forward to welcoming you back in the future for another enjoyable stay. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer
by A verified traveler
Posted 21 May 2024
The resort was beautiful and clean. The concierge was very helpful when need a clarification on activities. The back of the resort had the water view, boats and comfortable seats to relax and watch the view /sunset/sunrise . All staff would greet you while walking around. The accommodation to take you to the beach was great . The shopping stores had nice items and prices were fair. HEADS UP. If you don’t want to spend $ do not go there, it’s not for you . The resort is high class and get ready to spend money and I didn’t mind at all . It was worth it but except for the room service.
Negative : Honestly the food was not great at all. I will not do room service again. The burgers were salty, ketchup was old it turn dark brown tasted yaky and the ice cream tasted like they had it . for years .
Positive: the 2 restaurants had dinner the food was delicious. ( principessa and Japanese Bocce ) breakfast at Sadelle’s was delicious. Again for 2 people i spent over $200 so be ready.
Positive about my room was clean : accommodated with snacks, drinks, coffee, a safe; white robes , sandals ,shampoo and conditioner ( smelled very nice).
Negative about room: my windows were directly seeing the lot where the cars were driving/coming from the front of the resort. It felt a bit scary since at anytime if a person lost control ( my butt is finished lol). You couldn’t hear but headlights was no so great. Next time they need to give me a better room view and I’ll give a 5
Comment from Hotel Management
23 May 2024 by Daniel A. Hostettler, President and CEO, Hotel Management
Dear Ms. Bouchette,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. It is wonderful to hear that you enjoyed the beauty and cleanliness of our resort, found our concierge helpful, and appreciated the intracoastal views and comfortable seating areas near our marina. We are also delighted that our team made you feel welcome and that you enjoyed the convenient transportation to the Beach Club, as well as our refined shopping experiences.We appreciate your candid feedback regarding room service. We are sorry to hear that the food provided did not meet your expectations. Your comments are being shared with our culinary team to ensure any necessary improvements are made. However, we are glad to know you enjoyed your dining experiences at Principessa, Japanese Bocce Club, and Sadelle’s.We are also pleased to hear that you found your room clean and well-equipped with amenities. However, we regret that the view from your room fell short of expectations. We greatly appreciate your feedback, and will take your comments into consideration as we continuously strive to improve our offerings.We look forward to hosting you once again and providing another enjoyable experience. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
20 May 2024 by Daniel A. Hostettler, President and CEO, Hotel Management
Dear Mr. Clinton,Thank you for sharing your feedback on your recent stay at The Boca Raton. We regret to learn that your experience with us did not meet your expectations and extend our sincere apologies for any inconvenience caused. We would be very glad to hear more about your experience so we may address your concerns promptly, so please feel free to reach out to our direct line for immediate assistance. Please request to be directed to our Quality Assurance team. Warm Regards, Daniel A. Hostettler, President and Chief Executive Officer
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
30 May 2024 by Daniel A. Hostettler, President and CEO, Hotel Management
Dear Ms. Hayes,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We look forward to hosting you once again and continuing to meet your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
14 May 2024 by Daniel A. Hostettler, President and CEO, Hotel Management
Dear Mr. Bense,Thank you for sharing your feedback on your recent stay at The Boca Raton. We are very glad to know you were pleased with your overall stay. We look forward to hosting you once again and continuing to meet your expectations. Warm Regards,Daniel A. Hostettler, President and Chief Executive Officer
