Ratings based on 986 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Apr 2024
Extremely clean and roomy. AC turns off when you’re not in room, but is quick to cool down. Pool area isn’t all that great, but their staff (especially Brianda), was extremely attentive. Food/ drinks are pricy, not a good good selection.
Comment from Hotel Management
15 Apr 2024 by General Manager, Hotel Management
Hello, thank you very much for your comments, they are valued and considerated, we appreciate the recognition of our team member; we have implemented a new drinks menu, we are sure you will be completely satisfied.Always welcome to this your home Hilton Garden Inn Veracruz!!!
by A verified traveler
Posted 8 Apr 2024
MUY BIEN,YA SEGUDO VIVE
Comment from Hotel Management
15 Apr 2024 by General Manager, Hotel Management
Hola, nos sentimos muy honrados con su lealtad, nos impulsa a continuar fortaleciendo nuestro servicio y no dude en que atenderemos cualquiera de sus requerimientos durante su estancia.Siempre bienvenidos en esta su casa Hilton Garden Inn Veracruz.
by A verified traveler
Posted 4 Mar 2024
old property not kept up
Comment from Hotel Management
6 Mar 2024 by HGI, Hotel Management
Agradecemos todos sus comentarios, es un placer atenderle . Esperamos su pronto regreso
by A verified traveler
Posted 1 Mar 2024 on Hotels
Warm Welcome: The front desk staff provided a warm and friendly welcome, making me feel valued as a guest.
Efficient Check-in: The check-in process was seamless, and the staff efficiently handled my reservation, answering all my questions.
Attentive Staff: Throughout my stay, the staff members were consistently attentive and responsive to my needs. They anticipated requests and were always ready to assist.
Clean and Comfortable Rooms: The rooms were immaculate, and housekeeping maintained a high standard of cleanliness throughout my stay.
Prompt Service: Any requests or inquiries were handled promptly, showcasing a commitment to excellent service.
Comment from Hotel Management
6 Mar 2024 by HGI, Hotel Management
Muchas gracias por hospedarse con nosotros, es un placer atenderle. Esperamos pronto su regreso.
by A verified traveler
Posted 1 Mar 2024
Comment from Hotel Management
6 Mar 2024 by HGI, Hotel Management
Muchas gracias por hospedarse con nosotros, es un placer atenderle. Esperamos pronto su regreso.
by A verified traveler from Hillsborough
Posted 15 Feb 2024
The Hotel should not be a Hilton. It has a very low standard about this chain. The restaurant is very expensive and the room needs to be upgrade. I wont’t come back there.
Comment from Hotel Management
16 Feb 2024 by HGI, Hotel Management
We appreciate the time you have taken to let us know about your experience at Hilton Garden Inn Boca del Rio Veracruz.Your contribution is very valuable to us as it allows us to improve our services and the experiences we offer to our customers.We sincerely apologize for everything that happened during your stay and we hope you give us the opportunity to serve you again and have a different experience.
by A verified traveler
Posted 29 Jan 2024
Good clean hotel. English speaking employees.
Comment from Hotel Management
16 Feb 2024 by HGI, Hotel Management
Muchas gracias por hospedarse con nosotros, es un placer atenderle. Esperamos pronto su regreso.
by A verified traveler
Posted 11 Jan 2024
Comment from Hotel Management
16 Feb 2024 by HGI, Hotel Management
Muchas gracias por hospedarse con nosotros, es un placer atenderle. Esperamos pronto su regreso.
by A verified traveler from Houston
Posted 7 Jan 2024
Comment from Hotel Management
16 Feb 2024 by HGI, Hotel Management
Muchas gracias por hospedarse con nosotros, es un placer atenderle. Esperamos pronto su regreso.
by A verified traveler
Posted 23 Dec 2023
Highly recommended
Comment from Hotel Management
16 Feb 2024 by HGI, Hotel Management
Muchas gracias por hospedarse con nosotros, es un placer atenderle. Esperamos pronto su regreso.
