Ratings based on 980 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from LAKE FOREST
Posted 16 Jun 2024
Olga was exceptional and outstanding customer service.
Comment from Hotel Management
17 Jun 2024 by Karen de Lucio, Gerente General., Hotel Management
Estimada Brenda.Agradecemos sus comentarios, sobre todo que su estancia fue de lo más placentera y que hayamos cumplido con nuestro objetivo; que usted recibiera el trato que esperaba.Así mismo tenga la seguridad que daré sus felicitaciones al talento humano que nos menciona, Me reitero a sus apreciables órdenes y nada nos daría más gusto que el volver a recibirle en un futuro.Cordialmente
by A verified traveler
Posted 4 Jun 2024
The hotel is surrounded by construction sites, not noisy but there is not many amenities unless you drive downtown
Comment from Hotel Management
7 Jun 2024 by Karen de Lucio, Gerente General., Hotel Management
Dear Guillermo,I want to thank you for take some time to answer our e-survey and let us know your opinion, We apologize for all the inconvenient this situation may have caused you.I reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.Cordially,
by A verified traveler
Posted 30 May 2024
Everyone was very polite and nice. Good service all around
Comment from Hotel Management
31 May 2024 by Karen de Lucio, Gerente General., Hotel Management
Dear Cristal,Thank you for taking the time to respond to our service survey, we are pleased that we have met your expectations of hospitality and we’re glad to serve you. I reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.Cordially,
by A verified traveler
Posted 29 May 2024
Normally they great you at the parking lot and this time they didn’t
I had to carry my own bags
I had staff come into my rooms unannounced twice which was very unprofessional
Comment from Hotel Management
30 May 2024 by Karen de Lucio, Gerente General., Hotel Management
Dear Edith. Thank you for taking the time to respond to our service survey, We are taking action with your comments, we apologize for all the inconvenient this situation may have caused you, A cordial greeting, and we being at your service,Cordially,
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
30 May 2024 by Karen de Lucio, Gerente General., Hotel Management
Estimada Sara.Muchas gracias por contestar la encuesta de servicio, nos da mucho gusto saber que cumplimos con sus expectativas de atención y servicio.Nos reiteramos a sus apreciables órdenes y espero en un futuro volver a contar con su presencia.Cordialmente,
by A verified traveler
Posted 25 May 2024
It was good. The only bad part is the Internet sucks.
Comment from Hotel Management
25 May 2024 by Karen de Lucio, Gerente General., Hotel Management
Dear Daniel.Thank you for taking the time to respond to our service survey, we are pleased that we have met your expectations of hospitality and we’re glad to serve youWe are taking action with your comments about the internetI reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.Cordially,
by A verified traveler
Posted 11 May 2024
I really had to request my VIP Status perks. They were not very friendly to do a room upgrade. Good by the pool not fresh. A bit disappointing
Comment from Hotel Management
12 May 2024 by Karen de Lucio, Gerente General., Hotel Management
Dear Patricia,I want to thank you for take some time to answer our e-survey and let us know your opinion. We are taking action with your comments.We apologize for all the inconvenient this situation may have caused you.I reiterate to your appreciable orders and nothing would give us more pleasure to receive you again in the future. Cordially,
by A verified traveler
Posted 4 May 2024
For the first time after so many times staying at this hotel.
I forgot my apple headset charging and when I called the hotel they said the cleaning lady didn’t see it but I know I left it there. Clearly the staff is not honest so just be careful.
Comment from Hotel Management
8 May 2024 by Karen de Lucio, Gerente General., Hotel Management
Dear RitaThank you for taking the time to respond to our service survey, we appreciate your comment. It has come to our attention your complain about the apple headset situation you leave in your room, This is something unusual, our watress has been working with us for many years, but we are going to investigate the incident.we apologize for all the inconvenient this situation may have caused you. I reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.Cordially,
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
25 May 2024 by Karen de Lucio, Gerente General., Hotel Management
Apreciable Ion.Muchas gracias por contestar la encuesta de servicio, nos da mucho gusto saber que cumplimos con sus expectativas de atención y servicio.Me reitero a sus apreciables órdenes y nada nos daría más gusto que el volver a recibirle en un futuro.Cordialmente,
by A verified traveler
Posted 18 Apr 2024
Muy buen servicio gracias por atenciones volveremos pronto, gracias
Comment from Hotel Management
19 Apr 2024 by Karen de Lucio, Gerente General., Hotel Management
Estimada Maria.Muchas gracias por el tiempo dedicado a la encuesta de satisfacción y por sus amables comentarios que nos motivan a seguir adelante, vamos a continuar trabajando y esmerándonos y así lograr una calificación de 10 en su próxima estancia.Nos reiteramos a sus apreciables órdenes,Saludos y Éxito.Cordialmente
