Ratings based on 982 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
I really had to request my VIP Status perks. They were not very friendly to do a room upgrade. Good by the pool not fresh. A bit disappointing
Comment from Hotel Management
12 May 2024 by Karen de Lucio, Gerente General., Hotel Management
Dear Patricia,I want to thank you for take some time to answer our e-survey and let us know your opinion. We are taking action with your comments.We apologize for all the inconvenient this situation may have caused you.I reiterate to your appreciable orders and nothing would give us more pleasure to receive you again in the future. Cordially,
by A verified traveler
Posted 4 May 2024
For the first time after so many times staying at this hotel.
I forgot my apple headset charging and when I called the hotel they said the cleaning lady didn’t see it but I know I left it there. Clearly the staff is not honest so just be careful.
Comment from Hotel Management
8 May 2024 by Karen de Lucio, Gerente General., Hotel Management
Dear RitaThank you for taking the time to respond to our service survey, we appreciate your comment. It has come to our attention your complain about the apple headset situation you leave in your room, This is something unusual, our watress has been working with us for many years, but we are going to investigate the incident.we apologize for all the inconvenient this situation may have caused you. I reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.Cordially,
by A verified traveler
Posted 18 Apr 2024
Muy buen servicio gracias por atenciones volveremos pronto, gracias
Comment from Hotel Management
19 Apr 2024 by Karen de Lucio, Gerente General., Hotel Management
Estimada Maria.Muchas gracias por el tiempo dedicado a la encuesta de satisfacción y por sus amables comentarios que nos motivan a seguir adelante, vamos a continuar trabajando y esmerándonos y así lograr una calificación de 10 en su próxima estancia.Nos reiteramos a sus apreciables órdenes,Saludos y Éxito.Cordialmente
by A verified traveler
Posted 11 Apr 2024
Estaban cambiando colchones y daban mal aspecto en los pasillos
Comment from Hotel Management
13 Apr 2024 by Karen de Lucio, Gerente General., Hotel Management
Buen día.Muchas gracias por contestar nuestra encuesta de salida, lamentamos mucho no haber logrado su satisfacción total, respecto a los cochones lo hacemos para que nuestros huéspedes tengan una mejor experiencia al hospedarse con nosotros.Nos reiteramos a sus apreciables órdenes y espero en un futuro volver a contar con su presencia.Cordialmente,
by A verified traveler
Posted 6 Apr 2024
The room smelled very bad, we let them know, but they didn't change our room.
Comment from Hotel Management
7 Apr 2024 by Karen de Lucio, Gerente General., Hotel Management
Dear Jennifer.I want to thank you for take some time to answer our e-survey and let us know your opinion.We apologize for all the inconvenient this situation may have caused you. We are taking action with your comments. I reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.Cordially
by A verified traveler
Posted 28 Feb 2024
Excellent
Comment from Hotel Management
28 Feb 2024 by Karen de Lucio, Gerente General., Hotel Management
Estimada Elsa,Gracias infinitas por el tiempo dedicado a la encuesta de satisfacción y por sus amables comentarios que nos motivan a seguir adelante. Esperamos su pronto regreso a esta su casa y poder brindarle momentos memorables. Nos reiteramos a sus apreciables órdenes,Saludos y Éxito.Cordialmente,
by A verified traveler
Posted 27 Feb 2024
Comment from Hotel Management
28 Feb 2024 by Karen de Lucio, Gerente General., Hotel Management
Apreciable Shisell,Antes que nada, lo saludo desde el puerto de Veracruz y de esta su casa Grand Fiesta Americana. Le damos las gracias por tomar parte de su tiempo y expresarnos sus valiosos comentarios, nos da mucho gusto saber que cumplimos con sus expectativas de atención y servicio.Nos reiteramos a sus apreciables órdenes y espero en un futuro volver a contar con su presencia.Cordialmente
by A verified traveler
Posted 16 Feb 2024
Beautiful beach and friendly staff. I would come back again
Comment from Hotel Management
16 Feb 2024 by Karen de Lucio, Gerente General., Hotel Management
Dear Cordell.Thank you for taking the time to respond to our service survey, we are pleased that we have met your expectations of hospitality and we’re glad to serve you. I reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.Cordially,
by A verified traveler
Posted 17 Jan 2024
Comment from Hotel Management
28 Jan 2024 by Karen de Lucio, Gerente General., Hotel Management
Estimado Edith,Gracias por el tiempo dedicado a la encuesta de satisfacción, nada nos daría más gusto que volver a recibirle con la finalidad de crear momentos memorables. Esperamos su pronto regreso a esta, su casa.Saludos y Éxito.Cordialmente,
by A verified traveler
Posted 24 Nov 2023
Great location, personable service,clean,ocean view room recommended
Comment from Hotel Management
24 Nov 2023 by Karen de Lucio, Gerente General., Hotel Management
Dear Paul,Thank you for taking the time to respond to our service survey, we are pleased that we have met your expectations of hospitality and we’re glad to serve you. I reiterate to your appreciable orders and nothing would give us more pleasure that to receive you again in the future.Cordially
