Ratings based on 957 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Jun 2024
Comment from Hotel Management
24 Jun 2024 by Jesús Raviela (Gerente general), Hotel Management
Estimada Mary:Agradecemos que haya dedicado unos minutos de su valioso tiempo para compartirnos sus comentarios. Siempre nos alegra saber que vivió experiencias únicas en esta su casa.Esperamos su pronto regresoSaludosJesús RavielaGerente general
by A verified traveler
Posted 22 Jun 2024
The hotel is uniquely located inside and on top of a shopping plaza which makes it so convenient for food and shopping as well.
Comment from Hotel Management
23 Jun 2024 by VHC, Hotel Management
Dear Steven, Thanks for your comment! We are happy to know that you found our location convenient within the shopping plaza. We hope to welcome you again soon! Jesús Raviela. General Manager.
by A verified traveler
Posted 17 Jun 2024
Muy buen lugar para descansar e ir de compras
Comment from Hotel Management
18 Jun 2024 by Jesús Raviela (Gerente general), Hotel Management
Estimado Silvino:Gracias por compartirnos sus comentarios. Qué alegría que hayamos cumplido con sus expectativas.Esperamos su pronto regresoSaludosJesús RavielaGerente general
by A verified traveler from Miami
Posted 17 Jun 2024
Run down hotel
Comment from Hotel Management
18 Jun 2024 by Jesus Raviela (General manager), Hotel Management
Dear Alberto:Thanks for your comments. We are sorry that we did not meet your expectations. We work daily on the details to continue providing the quality service we have always had.Best regardsJesus RavielaGeneral manager
by A verified traveler from Frisco
Posted 17 Jun 2024
Excellent location and superb customer service. A great testament to Mexican hospitality.
Comment from Hotel Management
18 Jun 2024 by Jesus Raviela (General manager), Hotel Management
Dear Armando:Thank you for sharing your comments. We are glad that we have met your expectations.We hope for your soon returnBest regardsJesus RavielaGeneral manager
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
8 Jun 2024 by Jesús Raviela (Gerente general), Hotel Management
Estimado Sr Edgar:Siempre resulta agradable saber que cumplimos con sus expectativas. Esperamos que pronto regrese a vivir experiencias únicas en esta su casa.SaludosJesús RavielaGerente general
by A verified traveler from Las Vegas
Posted 4 Jun 2024
I find this property super convenient. It is located annexed to one of the best malls in Veracruz, so you literally have everything within walking distance. In addition to that it's got an indoor pool, a very good size gym and ai really enjoyed their outdoor pool also, even though they close kind of early (6pm daily), which has a small restaurant/bar area and it's right in front of the beach so you can do either or.
Comment from Hotel Management
4 Jun 2024 by VHC, Hotel Management
Dear Carlos, Thank you for your feedback! We're glad you found the property convenient and enjoyed the amenities such as the indoor pool, gym, and outdoor pool with its restaurant/bar area. We appreciate your suggestion about the pool hours and will consider it for future improvements. We hope to welcome you back soon! Jesús Raviela. General manager.
by A verified traveler
Posted 3 Jun 2024
It is always a pleasure to stay at the Galeria Plaza when I am in Veracruz. The staff is great. The rooms are always clean. The beach club is great. I can only say good things about this hotel and its staff.
Comment from Hotel Management
4 Jun 2024 by Jesus Raviela, Hotel Management
Brett:We appreciate the comments about the service and accommodation. It was a pleasure to attended you.We hope to receive you againBest regardsJesus RavielaGeneral manager
by A verified traveler from las vegas
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Jesús Raviela, Hotel Management
Estimado Sr Lucio:Muchas gracias por dejarnos saber como disfruto su estancia en esta su casa,donde es un placer servirle,lo esperamos pronto .Saludos...Jesús RavielaGerente General
by A verified traveler
Posted 16 May 2024
Very clean with an upscale feel. Safe.
did not like the staff, while they were polite and extremely efficient in performing their duties, they were not approachable nor flexible.
Comment from Hotel Management
16 May 2024 by Jesús Raviela (Gerente general), Hotel Management
Estimada Srita Guadalupe:Le agradecemos sus comentarios son de mucha ayuda para trabajar en nuestras áreas de oportunidad y otorgar el servicio que se merecen nuestros huéspedes, le esperamos pronto.Saludos
