Ratings based on 972 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Very clean with an upscale feel. Safe.
did not like the staff, while they were polite and extremely efficient in performing their duties, they were not approachable nor flexible.
Comment from Hotel Management
16 May 2024 by Jesús Raviela (Gerente general), Hotel Management
Estimada Srita Guadalupe:Le agradecemos sus comentarios son de mucha ayuda para trabajar en nuestras áreas de oportunidad y otorgar el servicio que se merecen nuestros huéspedes, le esperamos pronto.Saludos
by A verified traveler
Posted 30 Apr 2024
Rooms are small. Need further cleaning and inspection to avoid pests.
Concerns were addressed, Staff is great and the food is really good.
Comment from Hotel Management
30 Apr 2024 by Jesús Raviela, Hotel Management
Estimada Srita Daniela:Le agradecemos sus comentarios , los cuales nos ayudan a seguir entregando el servicio que se merecen nuestros huéspedes, es un placer tenerlos en esta su casa, le esperamos pronto. Una disculpa de antemano.Saludos..
by A verified traveler from Xalapa
Posted 22 Apr 2024
Great location, situated conveniently within Plaza Americas Shopping Mall to maximize your time. The fish tank near the elevator adds a delightful touch, and wheelchair access is available. The rooms are impeccably clean, and the restaurant offers a buffet with delicious dishes boasting excellent flavor. Moreover, the restaurant remains open until 11 p.m., with great atmosphere that patrons appreciate. It features a covered pool and a beach club. It's not necessary to use the car to get to the club or to the two shopping centers near the hotel. The hotel provides transportation to the first one, and you can walk to the second ones.
Comment from Hotel Management
23 Apr 2024 by VHC, Hotel Management
Dear Liliana, it sounds like you had a fantastic experience during your stay! Thank you so much for sharing your positive feedback with us. We hope to have the pleasure of welcoming you back for another excellent experience in the future! If there's anything else we can assist you with, please don't hesitate to let us know. Jesús Raviela. General manager.
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
10 May 2024 by Jesús Raviela (Gerente general), Hotel Management
Estimado Sr Kurt:Gracias por dejarnos sus comentarios , los cuales nos dan la certeza que regresara pronto a esta su casa.Saludos.Jesús RavielaGerente General
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
7 May 2024 by VHC, Hotel Management
Estimada Cristal, nos alegra mucho saber que su experiencia fue excelente y que nos califica con 5 de 5. ¡Gracias por su apoyo y por elegir nuestro hotel! Esperamos poder recibirle nuevamente en el futuro y seguir brindándole un servicio de calidad. ¡Estamos aquí para ti! Jesús Raviela. Gerente general.
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Jesús Raviela (Gerente general), Hotel Management
Estimado José:Agradecemos que haya dedicado unos minutos de su valioso tiempo para compartirnos su calificación sobre nuestro servicio e instalaciones en general. Nos encanta saber que cumplimos con sus expectativas.Nos dará gusto recibirle nuevamente en esta su casa.SaludosJesús RavielaGerente general
by A verified traveler from el paso
Posted 14 Mar 2024
The gentleman that helped me check-in was beyond helpful and extremely patient. The lady the cleaned my room was also super sweet and amicable.
Comment from Hotel Management
14 Mar 2024 by VHC, Hotel Management
Dear Alma, we are very pleased to know that you had such positive interactions with our staff during your stay. Providing exceptional service and creating a welcoming environment for our guests are top priorities for us. We will pass on your kind words to the gentleman who helped you during check-in and to the lady who cleaned your room. Your feedback is very valuable to us, and we look forward to welcoming you again for another wonderful stay in the future. Thanks for sharing your experience! Jesús Raviela. General manager.
by A verified traveler
Posted 8 Mar 2024
This hotel always has the best service and customer service at the front desk.
Comment from Hotel Management
8 Mar 2024 by Jesus Raviela (General manager), Hotel Management
Brett:We appreciate your comments about the service. It is a pleasure to attend you every time.I would like to receive you again very soon.Best regardsJesus RavielaGeneral manager
by A verified traveler from Elmhurst
Posted 24 Feb 2024
The staff was very picky about the lobby. Did not feel comfortable hanging out with friends. They prohibit snacks in the lobby and were very particular about sitting in certain furniture. Just not welcoming. When I checked, and I asked for a room upgrade and my request was ignored did not explain if they did or did not have capacity.
Comment from Hotel Management
24 Feb 2024 by Jesus Raviela (General manager), Hotel Management
Dear Nancy:Thanks for sharing your comments with us. We are sorry that what you mention to us happened. We are working on the details to improve as appropriate.Best regardsJesus RavielaGeneral manager
by A verified traveler
Posted 23 Feb 2024 on Hotels
Comment from Hotel Management
23 Feb 2024 by VHC, Hotel Management
Estimada Kelly, agradecemos sinceramente su calificación perfecta de 10 de 10. Nos alegra saber que su experiencia fue tan positiva. Estamos aquí para servirle y esperamos tener el placer de recibirle nuevamente en el futuro. Jesús Raviela. Gerente general.
