Ratings based on 980 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
Everything was excellent. Thank you!
by A verified traveler
Posted 9 May 2024
Our room was very small and there was poor ventilation. The room floor was all wet due to the A/C. We couldn't sleep because there were dust mites in our bed. The hotel staff was friendly and helpful though.
Comment from Hotel Management
14 May 2024 by Gerente General, Hotel Management
Dear Mr. Efrain, Were sorry for the bad experience. We appreciate your comments which are taken to improve our service. We continue at your service.
by A verified traveler
Posted 14 Apr 2024
Great location. Although my room had ocean view the window was always foggy so I was not able to see anything. Not being able to open the window was a bad experience.
Comment from Hotel Management
15 Apr 2024 by Gerente General, Hotel Management
Dear Miss Patricia, Were sorry for the bad experience. We appreciate your comments which are taken to improve our service. We continue at your service.
by A verified traveler
Posted 13 Apr 2024
Good
Comment from Hotel Management
15 Apr 2024 by Gerente General., Hotel Management
Dear Mr. Noe, We appreciate your rating of our service. We continue at your service. Greetings.
by A verified traveler
Posted 3 Mar 2024
Very good!
Comment from Hotel Management
4 Mar 2024 by Gerente General, Hotel Management
Apreciable Sr. Anthony, agradecemos su amable calificación, ¡nos ha hecho el día!, nos alegra que haya tenido una estancia placentera. Esperamos pronto recibirle nuevamente. Saludos.
by A verified traveler
Posted 28 Feb 2024
The staff was efficient and friendly
Comment from Hotel Management
29 Feb 2024 by Gerente general, Hotel Management
Apreciable Srita. Mary, agradecemos su amable calificación a nuestro servicio, así como sus comentarios, Esperamos pronto recibirle nuevamente. Saludos.
by A verified traveler
Posted 26 Feb 2024
It said ocean view and is not a balcone and the windows are very dirty and burry
Comment from Hotel Management
26 Feb 2024 by Gerente General, Hotel Management
Estimado Sr. Adan, agradecemos que nos comparta sus comentarios y sugerencias, las cuales serán tomadas en cuenta para gestionar una mejora en el servicio brindado, esperamos tener la oportunidad de atenderle nuevamente pronto y mejorar su experiencia. Saludos cordiales.
by A verified traveler
Posted 21 Feb 2024
Access to beach area is blocked by big rocks.
Rooms doesn’t have closets.
I will rate 3 stars overall
Comment from Hotel Management
23 Feb 2024 by Gerente General, Hotel Management
Estimado Sr. Juan, Agradecemos que nos comparta sus comentarios y sugerencias, las cuales serán tomadas en cuenta para gestionar una mejora en el servicio brindado.
by A verified traveler
Posted 2 Feb 2024
Comment from Hotel Management
20 Mar 2024 by Gerente General, Hotel Management
Estimada Srta. Karrie Jean, agradecemos nos comparta su experiencia a través de su valoración, la cual será analizada por cada departamento para garantizar que se implementen y revisen las pautas necesarias para tener una mejora en nuestro servicio.
by A verified traveler
Posted 19 Nov 2023 on Hotels
Comment from Hotel Management
22 Nov 2023 by Estimada Srita Garcia, Hotel Management
Estimada Srita Garcia, Muchas gracias por tomarse el tiempo para brindarnos su amable calificación, seguimos estando a sus órdenes. Saludos
