Ratings based on 977 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Frankfort
Posted 23 May 2024
We got an upgraded room and it was fantastic with a big terrace and nice view of the beach, it included a nice sofa bed, they also gave us bath ropes and sleepers. The service was excellent and the free breakfast buffet was great! I will stay there again.
Comment from Hotel Management
23 May 2024 by Camino Real, Hotel Management
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.For a fact we will not fail to offer that service of Quality and Warmth that at Camino Real hotels characterizes us.I hope in the near future to have the honor of serving you again.Best regards,
by A verified traveler
Posted 23 May 2024
Very close to a lot of dinning options and night life
Comment from Hotel Management
23 May 2024 by Camino Real, Hotel Management
Thank you for your comment, with which we acquire a greater commitment to make every stay of our future guests as memorable as yours.For a fact we will not fail to offer that service of Quality and Warmth that at Camino Real hotels characterizes us.I hope in the near future to have the honor of serving you again.Best regards,
by A verified traveler
Posted 9 May 2024
I pretty much like everything, except waiting to check in 45 minutes after 3pm because the room wasn’t ready, then they were going to give me a room without balcony after I had already paid for the balcony so I had to wait again, I had to ask for bathrobes and slippers that were supposed to be in the room, no magnifying mirror in the bathroom either, so lack of VIP service with the details, people were very nice, specially Israel at the Blue Bar , he was on it! Friendly and happy doing his job, thank you Israel!!
Comment from Hotel Management
9 May 2024 by Camino Real, Hotel Management
Agradecemos su comentario, el cual es muy importante para lograr la satisfacción total de nuestros servicios y es por ello que hemos revisado lo referido en su estancia, para garantizar que en todo momento se logre el confort esperado en la habitación.El saber que estamos brindado un buen servicio, nos compromete a ser cada día mejores, para buscar la generación de mayores experiencias favorables.¡Esperamos tener el honor en un futuro cercano, de servirle con mucho gusto!Atentamente,
by A verified traveler
Posted 6 May 2024
Hotel is still nice after many years, the room cleanest was not the best, below the bed there was some dirt and the balcony was not really clean. I went with family and have lots of fun visiting all the places around. The staff was very helpful and nice.
Comment from Hotel Management
6 May 2024 by Reservations, Hotel Management
For us, the time allocated to fill out your survey is of utmost importance; which is a great commitment to continue achieving pleasant experiences and thus offer quality service with warmth at all times. We hope to have the opportunity to serve you again in this your home. Sincerely
by A verified traveler
Posted 5 May 2024
The only reason why I rated it 4 stars it’s because I had to wait 45 minutes after 3 pm to get in my room because it wasn’t ready
by A verified traveler
Posted 2 May 2024
Great location, but dated and needs TLC.
This hotel boasts a convenient location, but unfortunately, the property itself seems a bit worn. The pool area could use some attention, with broken chairs, broken umbrellas. Beach area not clean, broken chairs. Additionally, the towels were not the freshest – they seemed a bit discolored and weren't separated for pool use from bathroom use.
Comment from Hotel Management
9 May 2024 by Camino Real, Hotel Management
Agradezco de antemano sus comentarios, los cuales son de gran ayuda para la mejora continua y tenga por seguro que hemos tomado nota de todas las observaciones, para que en conjunto con las áreas correspondientes nos garanticemos de que nuestros servicios sean eficientes y eficaces, con el objetivo de brindar a usted y a todos nuestros futuros huéspedes una estancia de calidad con calidez.¡Esperamos pronto volver a tener el placer de atenderle con mucho gusto y hagamos que su estancia sea memorable!Sinceramente,
by A verified traveler
Posted 10 Apr 2024
Nos entregaron la habitación hasta las 6:00 pm
Comment from Hotel Management
11 Apr 2024 by Camino Real, Hotel Management
Agradecemos su comentario, el cual es muy importante para lograr la satisfacción total de nuestros servicios y es por ello que hemos revisado lo referido en su estancia, para garantizar que en todo momento se logre no sólo la calidad; sino la calidez en nuestros servicios, especialmente durante el registro en la recepción.El saber que estamos brindado un buen servicio, nos compromete a ser cada día mejores, para buscar la generación de mayores experiencias favorables.¡Esperamos tener el honor en un futuro cercano, de servirle con mucho gusto!Atentamente,
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Camino Real, Hotel Management
Agradecemos de antemano el tiempo destinado para el llenado de su encuesta y los comentarios hechos en la misma; los cuales son para nosotros un gran compromiso para continuar logrando experiencias memorables.Esperamos contar con la oportunidad de atenderle nuevamente en esta su casa.Sinceramente,
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Camino Real, Hotel Management
Agradezco el tiempo invertido en sus comentarios, con los cuales tenemos la oportunidad de retroalimentarnos y saber con ello que vamos por buen camino.Deseamos verle en un futuro cercano y nos dé la oportunidad de brindarle nuevamente el servicio de Calidad con Calidez que a Camino Real Hotels nos distingue.Sinceramente,
by A verified traveler
Posted 26 Mar 2024
The room had no coffee maker or refrigerator
Comment from Hotel Management
2 Apr 2024 by Camino Real, Hotel Management
Estimado sr.Las únicas habitaciones que cuentan con cafeteras, son las junior suite y las ejecutivas
