Ratings based on 996 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Humble
Posted 24 May 2024
Comment from Hotel Management
27 May 2024 by AC Marriott Veracruz., Hotel Management
Gracias por su valoración. Estamos a sus órdenes.
by A verified traveler
Posted 17 May 2024
I booked this room for my 80 year old father; when he asked for a plastic chair to be able to shower easily; which the hotel never brought. Even after calling back to Reception, the lady answered in a polite but dismissive way. Promised to send the chair, the chair never came nor a follow up call with an explanation
Next time, will never book in AC Hotel Veracruz
by A verified traveler
Posted 25 Mar 2024
There is nothing special about the property itself, but the staff is kind and professional.
Comment from Hotel Management
26 Mar 2024 by AC Marriott Veracruz., Hotel Management
We appreciate your rating and comments.
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
8 Apr 2024 by AC Marriott Veracruz, Hotel Management
Agradecemos su valoración. Estamos a sus órdenes.
by A verified traveler
Posted 27 Feb 2024
Good
Comment from Hotel Management
27 Feb 2024 by AC Marriott Veracruz, Hotel Management
Agradecemos su valoración y comentarios. Le ofreces una disculpa por cualquier inconveniente que haya tenido durante su estancia. Estamos a sus ordenes.
by A verified traveler
Posted 15 Feb 2024
Hotel is fine needs better trained staff a lot of mistakes. The pool was cold !! The breakfast buffet was nice
Nice modern rooms
Comment from Hotel Management
19 Feb 2024 by AC Marriott Veracruz, Hotel Management
We appreciate your assessment and comments, we will take them into account to improve our services.Thank you for staying with us.
by A verified traveler
Posted 13 Feb 2024
All was good, they can surely use some cosmetic updating especially the indoor pool area.
Comment from Hotel Management
19 Feb 2024 by AC Marriott Veracruz, Hotel Management
We appreciate your assessment and comments, we will take them into account to improve our services.Thank you for staying with us.
by A verified traveler
Posted 13 Feb 2024
Staff was nice, could be more greetful.
Comment from Hotel Management
19 Feb 2024 by AC Marriott Veracruz, Hotel Management
We appreciate your assessment and comments, we will take them into account to improve our services.Thank you for staying with us.
by A verified traveler
Posted 8 Feb 2024
El personal tiene pésima actitud, tardan en recibirte el coche 45min a pesar de que no hayan coches esperando.
Comment from Hotel Management
12 Feb 2024 by AC Marriott Veracruz., Hotel Management
Agradecemos sus comentarios, daremos seguimiento a lo descrito para cuidar los detalles y mejorar nuestros servicios.Estamos a sus ordenes.
by A verified traveler
Posted 1 Feb 2024
.
Comment from Hotel Management
2 Feb 2024 by AC Marriott Veracruz, Hotel Management
Gracias por su valoración y comentarios. Estamos a sus órdenes.
