Ratings based on 239 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
5* expected but you pay for what you get !!!
Posted 28 Feb 2024 on HotelsIt’s recently been taken over by an Italian company so be aware there are not many English people but some staff have reasonable English, Rated 5 stars, was expecting something special rooms were basis with good size quality mattress (zip connected) A/c small fridge with option to purchase a mini bar that seemed expensive at €35-€55 for what you could typically get at the bar, we had 6 led’s flashing at night that were annoying fire/tv/ac/DTV/wifi/TV, plastic garden furniture and pillows were also a low point. We did encounter mosquitoes but that sometimes experienced, use phone to calm reception and they will come if necessary, I don’t like chemicals so opted for the wet towel, from the room to amenities it’s a nice walk 2 bars and the food hall 4 or so little shops & reception, self service drinks at the snack bar never seen the drinks machines switched off, larger, soft drinks, wine ,coffee. They did local cocktails and iced slush with AI, the food overall was good in comparison to other AI holidays, didn’t use the pool but it looked ok, although around the pool were brick paving that had deteriorated and uneven, needed a dry blow would make all the difference, the sun beds needed a wash/ replacement as they most were heavily worn and certainly not in the class of 5 star, the beach was beautiful down a slight slope or 50 or so steps there is a beach bar with snacks and refreshments toilet and shower, sands go on for miles, there are around 7 cat residents that are so cute
Comment from Hotel Management
1 Mar 2024 by Capo Reception, Hotel Management
Dear GuestIt was a great pleasure having you here with us and on behalf of the entire team; I would like to thank you for having taken the time to share your review.The feed back of our guest, is very important for us, because it help us improve our services.Kindest Regards
by A verified traveler
Posted 17 Jan 2024
Excellent property, service and staff was exceptional. Food was decent. They had a lot of entertainment for guests, shopping for gifts and souvenirs was available. Pools were regularly cleaned, sunloungers were cleaned at the end of the day by staff too.
The only issue we had was after multiple phone calls to the spa we were not able to book an appointment because they had no availability for 2 days. The lady on the phone could not understand us and asked us to come to the spa. When we checked in went straight to the spa and she had no availability till after we checked out and that was very disappointing, had we known during our initial phone call we would had got a treatment elsewhere as that was the last place we stayed before flying.
Secondly, the coffee machines in the breakfast area were bad.
Comment from Hotel Management
1 Feb 2024 by Capo Reception, Hotel Management
Dear GuestIt was a great pleasure having you here with us and on behalf of the entire team; I would like to thank you for having taken the time to share your review.We are absolutely thrilled that our team succeeded in proving you with wonderful holiday. the feed back of our guest is very important for us because it help us to improve our services. Thank you once again for a wonderful review that you have shared with us.Kindest Regards
by A verified traveler
Posted 11 Jan 2024
I loved this hotel - it’s well laid out, beautifully kept and our room was clean, spacious and very comfortable. The food in the restaurant and snack bars was all fantastic and the staff were amazing. Really friendly, polite and helpful. The entertainment team were great fun and worked hard every day and the team on the beach and by the pool in the bar and on reception were also wonderful. Pool and beach amazing. This is a fabulous hotel
Comment from Hotel Management
11 Jan 2024 by Capo Reception, Hotel Management
Dear GuestIt was a great pleasure having you here with us and on behalf of the entire team; I would like to thank you for having taken the time to share your review.We are absolutely thrilled that our team succeeded in proving you with wonderful holiday. The entire team and I hope to see you soon again and thanks you once again for a wonderful review that you have shared with us.Kindest Regards
by A verified traveler
Posted 7 Jan 2024 on Hotels
by A verified traveler
Posted 15 May 2023
Beech area stunning. No queues for drinks. Location on a bluff provided a needed breeze. Gardens well maintained and beautiful. Busy pool area - could do with being larger.
by A verified traveler
Posted 18 Feb 2023
So many wonderful things to say about this hotel. Amazing staff - friendly and very well able to express a number of languages - very impressive.
Food was outstanding. I have never had such high quality food in an all-inclusive resort before. Huge range to cater to all diets; outstanding.
I found the basic double I was in a little rustic. A TV, aircon and not much else, not even a leaflet letting me know which amenities the hotel had to offer.
I thought it was a bit mercenary for the hotel to charge €40 a day for access to the room’s safe! The minibar was also chargeable but at an all
Inclusive resort, I can’t see how mini bars offer any value.
Boa Vista is an island in development. So flat and so windy (seriously, have never experienced anything like it). I did not find that there was much to do outside of the resort, but liked the undeveloped but clean beach. Hard to find the perfect balance…
by A verified traveler
Posted 30 Oct 2022
The animation team and staff were anazing .lots of choice for food inc seafood . but if you only eat chicken and not red meat there wasnt white meat every day .but spoke to the manager and it was sorted ..the pool is large and kept sparkling .if you are looking for a hotel based holiday its great ..we done the island trip which was a brilliant day .and went to a beach bar for food and fire show you can get your own taxi .also to santa monica beach lovely food and beach .again get your own taxi ... not much in the town but nice to have a wander round .
by A verified traveler
Great place.
Posted 25 Oct 2022 on HotelsGreat place.
by A verified traveler
A great place to spend your vacation
Posted 25 Oct 2022 on HotelsFantastic service, delicious food, beautiful beach ... Thank you! It was a great time.
by A verified traveler
Posted 5 Jun 2022
V clean. Spa chargeable and needs bookings. Amazing beach. Pool has great views of beach.
