Ratings based on 51 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2023
Comment from Hotel Management
3 Dec 2023 by a, Hotel Management
Dear i Eivan Thanks for your reviews We will try to improve it
by A verified traveler
Posted 7 Jun 2023
We booked 1 room but were given 2 rooms on arrival. We asked if it is a mistake or an upgrade without cost. They said there will be extra cost so we demand to give us the room we book and they switch us back to the original room we booked. The property is clean and in walkable distance (about 1000 ft) to the Phong Nha boat tour.
Comment from Hotel Management
8 Jun 2023 by adfa, Hotel Management
Dear Henry thanks for your confirm we are sorry a bout that thanks and have a nice trip thuonghaihotel
by A verified traveler
Posted 28 Apr 2023
The staff where extremely helpful and welcoming. The asisted me in organizing my travel and transportation plans. The room was spacious and beautiful. The view was also beautiful.
Comment from Hotel Management
8 May 2023 by hl, Hotel Management
Dear Patrick thanks for your recoment thanks and have a nice tripLinh manager
by A verified traveler
Posted 11 Mar 2020 on Ebookers
by A verified traveler
Posted 29 Dec 2019 on Hotels
Huge rooms, clean and close to good restaurants of Phong Nha. Staff are helpful in booking transfer etc.
Comment from Hotel Management
6 Jan 2020 by d, Hotel Management
Dear maria
Thanks for your email
thanks you very much and have a nice trip
thanks
thuong hai hotel
by A verified traveler from Israel
Posted 12 Apr 2019
The staff was very nice, helped to book activities and buses, also we arrived at 4am and they let us check in in the middle of the night without extra charge!
by A verified traveler
Posted 19 Mar 2019
A ggod locztion for access to local shops and eateries. Reception can organise excellent full day tours. Good complimentary breakfast cooked fresh for you. Lovely people.
by A verified traveler
Good Location, clean new hotel.
Posted 4 Mar 2019 on HotelsWe stayed at Thuong Hai a couple of times. The hotel was clean and modern. Wifi is good. There are lots of restaurants around and a lovely bakery. The boats to Phong Nha cave are a short walk away. Breakfast was cooked to order and when we had a 6:50am pickup they started the breakfast service half an hour early.
The staff were keen to offer us tours but not pushy when we declined.
The only negative was finding our room key left unattended on top of the counter at reception.
by A verified traveler
Posted 27 Feb 2019
Good location, friendly and helpful staff. Room has nice view.
Comment from Hotel Management
27 Feb 2019 by Hj, Hotel Management
Thanks and see you very much
by A verified traveler
Hospitable Great Location.
Posted 5 Dec 2018 on HotelsWent to Phong Nha Ke Bang to see caves. Had a wonderful time. Hotel was very hospitable. More than I expected for $20/ night.
