Ratings based on 912 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from COLUMBIA
Posted 31 May 2024
Elevator never in service.
Comment from Hotel Management
1 Jun 2024 by Tanveer Shaik, Hotel Management
Dear David,Thank you for your feedback. We deeply regret the persistent inconvenience caused by our elevator being out of service during your stay. We understand that a fully functional elevator is not merely a convenience but an essential facility, particularly in a multi-story establishment. We recognize that this disruption may have significantly impacted your overall experience. Please accept our sincerest apologies and assurance that this matter is receiving our utmost attention. Should you choose to stay with us again, we are committed to ensuring a seamless and comfortable stay, inclusive of a fully operational elevator.Kind Regards,Tanveer ShaikReception Manager
by A verified traveler
Posted 27 May 2024
Central London location with easy access to Holborn Station and Covent Garden
Comment from Hotel Management
1 Jun 2024 by Tanveer Shaik, Hotel Management
Dear Alexander Michael,Thank you for your feedback! We're pleased to hear that you enjoyed our central location with easy access to Holborn Station and Covent Garden. We hope this convenience added to the enjoyment of your stay. If there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!Kind Regards,Tanveer ShaikReception Manager
by A verified traveler from North Oaks
Posted 25 May 2024
Location
Comment from Hotel Management
1 Jun 2024 by Tanveer Shaik, Hotel Management
Dear Shashi,Thank you for your feedback on our location! We're glad to hear that you found it convenient. If you have any additional comments or if there's anything else we can assist you with, please let us know. We look forward to welcoming you back in the future!Kind Regards,Tanveer ShaikReception Manager
by A verified traveler
Posted 9 May 2024
Very clean and also a very convenient location. Desk staff were very pleasant and helpful and there was always someone at the desk. Only negative was after a long day walking and seeing the sites, we came back and room had not be cleaned and towels not replaced. We told staff and they sent someone right away. Breakfast was good. I would stay there again.
Comment from Hotel Management
11 May 2024 by Jaime, Hotel Management
Hello James,THank you for your feedback, im sorry to see that your room was serviced late however happt to see that they team looked ater you during your stay and managed to rectify the issue promptly.We hope toy see you again.Kind regards
by A verified traveler
Posted 3 May 2024
.
Comment from Hotel Management
11 May 2024 by Jaime, Hotel Management
Hello Steven,You have not given us anyfeedback to woek on, we hope to see you in the near future so we can tunr your 4 into a 5.Kind regards,
by A verified traveler
Posted 23 Apr 2024
Staff was friendly and allowed us to check in an hour early without issue. Only negative was that the bathrooms are freezing in the morning, but that isn’t the properties fault! Would definitely recommend and stay here again.
Comment from Hotel Management
3 May 2024 by Jaime, Hotel Management
Hello Andrew,Im sorry to see that you were cold in the morning in the bathroom, we do have extra heaters to warm the rooms for future reference.we hope to see you back again.Kind regards
by A verified traveler
Posted 20 Apr 2024
The location was perfect! We loved having a central location to explore the city and being close to dining and sight seeing.
Comment from Hotel Management
3 May 2024 by jaime, Hotel Management
Hello Marrissa,Im happy to see that you have had a good experience, can you reach out to us to we can see where we could improve.Kind regards,
by A verified traveler
Posted 17 Apr 2024
Having only one small lift was a real nuisance.
Comment from Hotel Management
3 May 2024 by Jaime, Hotel Management
Hello Brice,Thank you for your feedback, We do only have one lift, unfortunately we dont have the space to put another one in, however our team are 24hrs and if any assistance with luggage is needed we are more than happy to help.Kind regards
by A verified traveler from Manchester
Posted 7 Apr 2024
Check in very poor experience. Rooms dated and old fashioned.
Comment from Hotel Management
3 May 2024 by Jaime, Hotel Management
Hello Niall,Im very sorry to see that you had a bad experience, not much else was said so we could improve.If you could be so kind as to reach out to us directly we can look into it.Kind regards
by A verified traveler
Posted 6 Apr 2024
Staff were extremely helpful and courteous throughout the stay. The location was clean and met expectations for that hotel. The location is great, with proximity to sites, dining, shopping, and transportation.
Comment from Hotel Management
3 May 2024 by Jaime, Hotel Management
Hello Cjbuhler,Thank you for your feedback, we hope to see you with us again in the future.Kind regards
