Ratings based on 904 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
Very clean and also a very convenient location. Desk staff were very pleasant and helpful and there was always someone at the desk. Only negative was after a long day walking and seeing the sites, we came back and room had not be cleaned and towels not replaced. We told staff and they sent someone right away. Breakfast was good. I would stay there again.
Comment from Hotel Management
11 May 2024 by Jaime, Hotel Management
Hello James,THank you for your feedback, im sorry to see that your room was serviced late however happt to see that they team looked ater you during your stay and managed to rectify the issue promptly.We hope toy see you again.Kind regards
by A verified traveler
Posted 3 May 2024
.
Comment from Hotel Management
11 May 2024 by Jaime, Hotel Management
Hello Steven,You have not given us anyfeedback to woek on, we hope to see you in the near future so we can tunr your 4 into a 5.Kind regards,
by A verified traveler
Posted 23 Apr 2024
Staff was friendly and allowed us to check in an hour early without issue. Only negative was that the bathrooms are freezing in the morning, but that isn’t the properties fault! Would definitely recommend and stay here again.
Comment from Hotel Management
3 May 2024 by Jaime, Hotel Management
Hello Andrew,Im sorry to see that you were cold in the morning in the bathroom, we do have extra heaters to warm the rooms for future reference.we hope to see you back again.Kind regards
by A verified traveler
Posted 20 Apr 2024
The location was perfect! We loved having a central location to explore the city and being close to dining and sight seeing.
Comment from Hotel Management
3 May 2024 by jaime, Hotel Management
Hello Marrissa,Im happy to see that you have had a good experience, can you reach out to us to we can see where we could improve.Kind regards,
by A verified traveler
Posted 17 Apr 2024
Having only one small lift was a real nuisance.
Comment from Hotel Management
3 May 2024 by Jaime, Hotel Management
Hello Brice,Thank you for your feedback, We do only have one lift, unfortunately we dont have the space to put another one in, however our team are 24hrs and if any assistance with luggage is needed we are more than happy to help.Kind regards
by A verified traveler from Manchester
Posted 7 Apr 2024
Check in very poor experience. Rooms dated and old fashioned.
Comment from Hotel Management
3 May 2024 by Jaime, Hotel Management
Hello Niall,Im very sorry to see that you had a bad experience, not much else was said so we could improve.If you could be so kind as to reach out to us directly we can look into it.Kind regards
by A verified traveler
Posted 6 Apr 2024
Staff were extremely helpful and courteous throughout the stay. The location was clean and met expectations for that hotel. The location is great, with proximity to sites, dining, shopping, and transportation.
Comment from Hotel Management
3 May 2024 by Jaime, Hotel Management
Hello Cjbuhler,Thank you for your feedback, we hope to see you with us again in the future.Kind regards
by A verified traveler
Posted 17 Mar 2024
The place smelled horrible with no attempt to clean what caused the smell, the locks on the door were broken. Not enough time to get another hotel
Comment from Hotel Management
17 Mar 2024 by Tanveer Shaik, Hotel Management
Dear Alexander,I'm truly sorry to hear about your disappointing experience during your stay. It's deeply concerning to learn about the issues you encountered, including the unpleasant odor and broken locks. This is certainly not reflective of the standards we strive to uphold, and I apologize for the inconvenience and discomfort this caused. We take cleanliness and maintenance very seriously, and I assure you that we will address these issues immediately to ensure they are resolved for future guests. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. If there's anything we can do to make amends for the shortcomings you experienced, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities, and we're committed to ensuring a more pleasant experience should you choose to stay with us again in the future.Kind Regards,Tanveer ShaikReception Manager
by A verified traveler
Posted 26 Feb 2024
Comment from Hotel Management
20 Mar 2024 by Tanveer Shaik, Hotel Management
Dear Carla,Thank you so much for your feedback regarding your recent stay with us at Thistle Bloomsbury Park. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not-too-distant future.Kind Regards,Tanveer ShaikReception Manager
by A verified traveler
Posted 20 Feb 2024 on Hotels
The bed was impossible to get comfortable on.
Comment from Hotel Management
22 Feb 2024 by Tanveer Shaik, Hotel Management
Dear Donald,Thank you for your feedback regarding your recent stay with us at Thistle Bloomsbury Park. I am extremely disappointed to hear of the issue that you experienced during your stay. I sincerely apologize for any inconvenience and disappointment caused. I have addressed your comments with our team to ensure that all necessary corrective action is taken and that our 5* level of service is restored. I do hope that you give us another opportunity to showcase our hospitality. It would be our pleasure to welcome you back to Thistle Bloomsbury Park in the future.Kind Regards,Tanveer ShaikReception Manager
