Ratings based on 983 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
They charged me an extra 50 and stil have yet to be refunded, ontop of the security deposit, rooms smelled like cigarettes (non smoker) as did the hallways, the bathrooms and bath tubs were very hazardous could of fell in the tub
by A verified traveler
Posted 5 Jun 2024
very nice area
Comment from Hotel Management
6 Jun 2024 by James D. , Hotel Management
Dear Hisham,Thank you so much for your wonderful 5-star review! We're thrilled to hear that you enjoyed your stay and appreciated the area's charm.Our team takes great pride in our location and the experiences we offer, so it's fantastic to know that you found the area very nice. Your feedback encourages us to keep delivering the best service to our guests.We look forward to welcoming you back for another delightful stay. If there's anything specific you'd like to see or do on your next visit, feel free to let us know. We're here to make every stay memorable!Warm regards,James D.Assistant Manager
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 25 May 2024
Friendly staff.
Comment from Hotel Management
25 May 2024 by James D. , Hotel Management
Dear John,Thank you for choosing Travelodge - Bloomington for your recent stay, and for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience overall, as reflected in your 4-star rating.Your feedback is incredibly valuable to us, and we appreciate the opportunity to improve. We have noted your comments and will use them to enhance our services and facilities further.We're thrilled to know that you enjoyed your stay with us and that our accommodations met your expectations. We strive to provide comfortable and convenient stays for all our guests, and it's gratifying to hear when we succeed.We would be honored to host you again for any future travel plans you may have in the Bloomington area. Please don't hesitate to reach out to us directly if there's anything we can do to make your next stay even more enjoyable.Thank you once again for choosing Travelodge - Bloomington. We look forward to welcoming you back soon.Warm regards,James D.Assistant ManagerTravelodge - Bloomington
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
13 Jun 2024 by Josh, Hotel Management
We appreciate you staying with us.
by A verified traveler
Posted 19 May 2024
Had trouble with a handful of appliances
Was loud and hard to sleep
Comment from Hotel Management
25 May 2024 by James D. , Hotel Management
Dear Jared, Thank you for sharing your recent experience at Travelodge - Bloomington with us. We sincerely apologize for the inconveniences you encountered during your stay and for falling short of your expectations.Your feedback regarding the trouble with appliances and the noise disturbance is concerning, and we regret any discomfort this may have caused you. Please know that we take your comments seriously, and we will address these issues promptly to ensure they do not occur in the future.Providing a peaceful and comfortable environment for our guests is our top priority, and we are disappointed to hear that we did not meet this standard during your stay.We understand the importance of a restful night's sleep and apologize for any disturbances that affected your ability to sleep soundly. We will take steps to improve our noise control measures to prevent similar issues from occurring in the future.We sincerely hope that you will give us another opportunity to provide you with the exceptional experience that we strive to deliver to all our guests. Please consider reaching out to us directly for any future travel plans to Bloomington, and we will do our utmost to ensure your next stay is enjoyable and trouble-free.Once again, we apologize for the inconvenience and thank you for bringing these matters to our attention.Warm regards,James D. Assistant Manager Travelodge - Bloomington
by A verified traveler
Posted 19 May 2024
The property didn’t feel clean
Comment from Hotel Management
25 May 2024 by James D. , Hotel Management
Dear Ayman,Thank you for choosing to stay at our hotel and for taking the time to share your feedback with us. We appreciate your excellent rating of 10 out of 10, although we are disappointed to hear that the property did not meet your expectations in terms of cleanliness.Please accept our sincere apologies for any concerns you had regarding the cleanliness of our property during your stay. Providing a clean and comfortable environment for our guests is of the utmost importance to us, and we regret any inconvenience this may have caused you.We take your feedback seriously and want to assure you that we are taking immediate steps to address this issue. Your comments have been shared with our housekeeping team, and we will be implementing additional measures to ensure that our property maintains the highest standards of cleanliness moving forward.We value your patronage and would like to extend our assistance in ensuring that your future reservations with us are free from any cleanliness concerns. Please feel free to reach out to us directly when making your next reservation, and we will do everything we can to accommodate your needs and preferences.Once again, we apologize for any inconvenience you experienced, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Warm regards,James D.Assistant ManagerTravelodge - Bloomington
by A verified traveler
Posted 14 May 2024
Great hotel
Comment from Hotel Management
14 May 2024 by James D. , Hotel Management
Dear Desmond,Thank you for taking the time to share your experience with us! We are thrilled to hear that you had a great stay at our hotel and that you rated us 5 out of 5 stars.Providing exceptional service and creating memorable experiences for our guests is our top priority, so it's incredibly rewarding to know that we succeeded in meeting your expectations.We hope to have the pleasure of welcoming you back to our hotel in the near future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,James D.Assistant Manager
by A verified traveler
Posted 13 May 2024
I have stayed at worse hotels. Things were a little dated and furniture/desks were not matching which is no biggie, there was hair on the floor in the bathroom. Bed was comfortable and employee's were friendly. I understand the $100 deposit BUT was told it would be refunded at check out which is not the case, I was told at check out that it takes 5-7 business days (which left me having to borrow money in order to get back home ) so I would probably not stay there again due to that.
Comment from Hotel Management
14 May 2024 by James D. , Hotel Management
Dear Jenessa,Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for any inconveniences you experienced during your time at our hotel.While we are delighted to hear that you found our employees friendly and that you enjoyed the comfort of our beds, we regret to learn about the issues you encountered with cleanliness and the deposit refund process.Please know that your concerns have been addressed with our housekeeping and front desk teams to ensure that similar incidents are avoided in the future. We understand the importance of maintaining a clean and welcoming environment for all our guests.Regarding the deposit refund process, we apologize for any miscommunication. We strive to provide accurate information to our guests, and it's disheartening to hear that this was not the case in your situation. Rest assured, we will review our procedures to prevent such misunderstandings from occurring again, In the future you always have the option to pay the deposit in Cash which is then returned in cash on the day of departure without any waiting periods due to banking policies. We truly value your feedback as it helps us to improve and provide better service to our guests. We hope you will consider giving us another chance to exceed your expectations in the future. If you do decide to return, please don't hesitate to reach out to us directly so we can ensure a more seamless experience for you.Warm regards,James D.Assistant Manager
by A verified traveler
Posted 7 May 2024
The staff are nice, and I can tell they are trying to upgrade the place, but it really quite in tatters. Minimal amenities. Extremely loud AC. Fridge actually only froze things. Coffee maker did not work.
Comment from Hotel Management
7 May 2024 by James D. , Hotel Management
Hello Suzanne,Thank you for taking the time to share your feedback with us. We truly appreciate your insights as they help us identify areas for improvement and ensure a better experience for our guests.We're delighted to hear that you found our staff to be nice and attentive. Providing exceptional service is at the core of our values, and we're glad to see that reflected in your experience.We understand your concerns regarding the current state of our facilities, and we want to assure you that we are actively working on upgrades to enhance the overall guest experience. Your feedback regarding the minimal amenities and the condition of certain appliances is valuable to us, and we will address these issues promptly to ensure they are resolved for future guests.Regarding the noise from the AC unit and the malfunctioning fridge and coffee maker, we apologize for any inconvenience this may have caused during your stay. Rest assured, our maintenance team has been notified, and we will take immediate steps to rectify these issues to ensure they do not persist in the future.We sincerely appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the near future. Please don't hesitate to reach out to us directly if there's anything else we can assist you with.Warm regards,James D.Assistant Manager
