Ratings based on 984 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Had trouble with a handful of appliances
Was loud and hard to sleep
by A verified traveler
Posted 19 May 2024
The property didn’t feel clean
by A verified traveler
Posted 14 May 2024
Great hotel
Comment from Hotel Management
14 May 2024 by James D. , Hotel Management
Dear Desmond,Thank you for taking the time to share your experience with us! We are thrilled to hear that you had a great stay at our hotel and that you rated us 5 out of 5 stars.Providing exceptional service and creating memorable experiences for our guests is our top priority, so it's incredibly rewarding to know that we succeeded in meeting your expectations.We hope to have the pleasure of welcoming you back to our hotel in the near future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,James D.Assistant Manager
by A verified traveler
Posted 13 May 2024
I have stayed at worse hotels. Things were a little dated and furniture/desks were not matching which is no biggie, there was hair on the floor in the bathroom. Bed was comfortable and employee's were friendly. I understand the $100 deposit BUT was told it would be refunded at check out which is not the case, I was told at check out that it takes 5-7 business days (which left me having to borrow money in order to get back home ) so I would probably not stay there again due to that.
Comment from Hotel Management
14 May 2024 by James D. , Hotel Management
Dear Jenessa,Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for any inconveniences you experienced during your time at our hotel.While we are delighted to hear that you found our employees friendly and that you enjoyed the comfort of our beds, we regret to learn about the issues you encountered with cleanliness and the deposit refund process.Please know that your concerns have been addressed with our housekeeping and front desk teams to ensure that similar incidents are avoided in the future. We understand the importance of maintaining a clean and welcoming environment for all our guests.Regarding the deposit refund process, we apologize for any miscommunication. We strive to provide accurate information to our guests, and it's disheartening to hear that this was not the case in your situation. Rest assured, we will review our procedures to prevent such misunderstandings from occurring again, In the future you always have the option to pay the deposit in Cash which is then returned in cash on the day of departure without any waiting periods due to banking policies. We truly value your feedback as it helps us to improve and provide better service to our guests. We hope you will consider giving us another chance to exceed your expectations in the future. If you do decide to return, please don't hesitate to reach out to us directly so we can ensure a more seamless experience for you.Warm regards,James D.Assistant Manager
by A verified traveler
Posted 7 May 2024
The staff are nice, and I can tell they are trying to upgrade the place, but it really quite in tatters. Minimal amenities. Extremely loud AC. Fridge actually only froze things. Coffee maker did not work.
Comment from Hotel Management
7 May 2024 by James D. , Hotel Management
Hello Suzanne,Thank you for taking the time to share your feedback with us. We truly appreciate your insights as they help us identify areas for improvement and ensure a better experience for our guests.We're delighted to hear that you found our staff to be nice and attentive. Providing exceptional service is at the core of our values, and we're glad to see that reflected in your experience.We understand your concerns regarding the current state of our facilities, and we want to assure you that we are actively working on upgrades to enhance the overall guest experience. Your feedback regarding the minimal amenities and the condition of certain appliances is valuable to us, and we will address these issues promptly to ensure they are resolved for future guests.Regarding the noise from the AC unit and the malfunctioning fridge and coffee maker, we apologize for any inconvenience this may have caused during your stay. Rest assured, our maintenance team has been notified, and we will take immediate steps to rectify these issues to ensure they do not persist in the future.We sincerely appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the near future. Please don't hesitate to reach out to us directly if there's anything else we can assist you with.Warm regards,James D.Assistant Manager
by A verified traveler
Posted 5 May 2024
cost for service received. When we arrived, the lobby was locked. no one showed up to check us in for 25 minutes. The cost, because of Graduation, was
Terribly jacked up. We are glad that our last Granddaughter has graduated, and we will not need
To stay there again. Thank goodness.
Comment from Hotel Management
6 May 2024 by James D. , Hotel Management
Dear SusanThank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. It is disheartening to learn that your arrival experience did not meet your expectations due to a delay in check-in.We understand the importance of timely and efficient service, and we regret that we fell short in delivering on this aspect of your stay. Rest assured, we will address this issue with our team to ensure that such lapses do not occur in the future.Regarding the pricing, we apologize for any frustration caused by the increased rates due to the Graduation season. While we strive to remain competitive in our pricing, peak periods can lead to fluctuations in rates. We appreciate your understanding in this matter.Congratulations on your granddaughter's graduation, and we are grateful to have had the opportunity to host you during this special occasion. We are truly sorry that your overall experience did not meet your expectations, and we understand your decision not to stay with us again. Your feedback is invaluable to us as we continuously strive to improve our services.If there is anything else we can do to address your concerns or if you would like to discuss your experience further, please do not hesitate to contact us directly.Warm regards,James D.Assistant Manager
by A verified traveler
Posted 2 May 2024
Affordable
Comment from Hotel Management
6 May 2024 by James D, Hotel Management
Dear JoelThank you for choosing to stay with us and for taking the time to share your positive feedback! We are delighted to hear that you found our hotel affordable and that you had an excellent experience during your stay.Providing our guests with affordable accommodations without compromising on quality is a top priority for us, so it's fantastic to know that you found our rates reasonable.We appreciate your kind words and are thrilled to have met your expectations. It was a pleasure to have you as our guest, and we hope to welcome you back again soon for another enjoyable stay.Warm regards,James D.Assistant Manager
by A verified traveler
Posted 2 May 2024
by A verified traveler
Posted 23 Apr 2024
Very great place to stay :)
Comment from Hotel Management
24 Apr 2024 by James D. , Hotel Management
Dear Christian,Thank you for choosing to stay with us and for taking the time to share your feedback.We are thrilled to hear that you had a "very great" experience during your recent stay at our hotel! Your 5-star rating and positive comments truly mean the world to us.Our team works tirelessly to ensure that each guest feels comfortable and satisfied during their time with us, and it's incredibly rewarding to know that we succeeded in providing you with an exceptional stay.We appreciate your support and recommendation, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out.Warm regards,James D.Front Desk Assistant Manager
by A verified traveler
Posted 18 Apr 2024
Not what I was told will not be back
Comment from Hotel Management
21 Apr 2024 by Josh, Hotel Management
We're sincerely sorry that your experience didn't meet our expectations.
