Ratings based on 986 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Make me paying twice.
Comment from Hotel Management
15 Jun 2024 by Management, Hotel Management
Dear Valued Guest,We do not make a guest pay twice. On the day of arrival we preauthorize credit cards to validate the reservation. At check in we verify the credit is the registered guest's and the official charge is processed which is taken from the preauthorization. No extra charge is taken unless house rules are broken. If we have truly double charged you, please contact the property and speak with the manager so that we may correct it.
by A verified traveler
Posted 8 Jun 2024
Everyone was very helpful
Comment from Hotel Management
9 Jun 2024 by Management, Hotel Management
Dear Jamie,Thank you for taking the time to respond to our survey. Your opinion is greatly appreciated.
by A verified traveler
Posted 7 Jun 2024
I recently stayed at the Super 8, which was conveniently located right off the highway. The staff was friendly and accommodating, making the check-in process smooth and pleasant. However, the room had a noticeable mildewy smell, indicating a need for a dehumidifier, especially for extended stays. Addressing this issue would significantly improve the overall experience.
Comment from Hotel Management
9 Jun 2024 by Management, Hotel Management
Dear William,Thank you for taking the time to respond to our survey. Your opinion is greatly appreciated. We will take immediate action.
by A verified traveler
Posted 27 May 2024
Found dried blood on the wall when I told the front desk she said ok I’ll let someone know
Bathroom had hair and dirt all around
Sink had nose hair or facial hair around the lip of the sink
Smelled musty, moldy like
Spa is no longer in use but was left with water in it and things floating on top.
Called about the pool but was never told the heater isn’t working. So pool temperature was freezing and no towels in pool area.
Comment from Hotel Management
28 May 2024 by Management, Hotel Management
Dear Lesley,Thank you for taking the time to respond to our survey. Rest assured, we will retrain our staff to better serve our guests.
by A verified traveler
Posted 26 May 2024
We stayed for one night. The staff was very friendly. Breakfast was phenomenal and the pool was very relaxing.
Comment from Hotel Management
27 May 2024 by Management, Hotel Management
Amy, thank you for taking the time to complete our survey. Your opinion is greatly appreciatedThanks
by A verified traveler
Posted 26 May 2024
Very satisfied
Comment from Hotel Management
27 May 2024 by Management, Hotel Management
Stefan,Thanks for taking the time to complete our survey. Your opinion is greatly appreciatedThanks
by A verified traveler
Posted 18 May 2024
Easy check in. Super friendly.
Comment from Hotel Management
19 May 2024 by Management, Hotel Management
Dear Chris,Thank you for taking the time to respond to our survey. Your opinion is greatly appreciated.
by A verified traveler
Posted 10 May 2024
The room smelled the minute we walked in to it and the neighbouring room was very noisy until late at night. The carpet was filthy and the bathroom was tiny.
Comment from Hotel Management
10 May 2024 by Management, Hotel Management
Jamie and Laura,Thank you for taking the time to complete our survey. Im sorry you experienced these issues. They will be addressed immediately Thanks
by A verified traveler
Posted 7 May 2024
We attended graduatiion at Indiana University and was greeted with a gift bag including a welcome letter to the graduation. Very thoughtful and of course a bottle of water is always appreciated. Staff was very friendly and helpful.
Comment from Hotel Management
8 May 2024 by Management, Hotel Management
Joan,Thank you for taking the time to complete our survey. We are glad to hear that you appreciated our small token of appreciation.Thank you for staying with us
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
19 May 2024 by Management, Hotel Management
Dear Lesley,Thank you for taking the time to respond to our survey. We stive to get a 5 out of 5. Can you let us know where we fell short?
