Ratings based on 983 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
Easy check in. Super friendly.
Comment from Hotel Management
19 May 2024 by Management, Hotel Management
Dear Chris,Thank you for taking the time to respond to our survey. Your opinion is greatly appreciated.
by A verified traveler
Posted 10 May 2024
The room smelled the minute we walked in to it and the neighbouring room was very noisy until late at night. The carpet was filthy and the bathroom was tiny.
Comment from Hotel Management
10 May 2024 by Management, Hotel Management
Jamie and Laura,Thank you for taking the time to complete our survey. Im sorry you experienced these issues. They will be addressed immediately Thanks
by A verified traveler
Posted 7 May 2024
We attended graduatiion at Indiana University and was greeted with a gift bag including a welcome letter to the graduation. Very thoughtful and of course a bottle of water is always appreciated. Staff was very friendly and helpful.
Comment from Hotel Management
8 May 2024 by Management, Hotel Management
Joan,Thank you for taking the time to complete our survey. We are glad to hear that you appreciated our small token of appreciation.Thank you for staying with us
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
19 May 2024 by Management, Hotel Management
Dear Lesley,Thank you for taking the time to respond to our survey. We stive to get a 5 out of 5. Can you let us know where we fell short?
by A verified traveler
Posted 29 Apr 2024
I was charged a $150 “incidental fee” because there was mascara on the pillow case and some extra trash that wouldn’t fit in the trash can. The smug black long fingernails guy at the front desk seemed to enjoy telling me that and that they have labeled me as “DNR” do not rent. My advice: steer clear of this hotel.
Comment from Hotel Management
29 Apr 2024 by Management, Hotel Management
Dear Lesley,We do have a minimum of a 200 fee (which is mentioned on the registration form. A set of examples are listed on why the fee would be charged as well. We also have a set of house rules that must be followed. Depending on the issue we will put a guest on the DNR list especially if it concerns the safety of our guests and staff.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Management, Hotel Management
Dear Lesley,Thank you for taking the time to responding to our survey. Your opinion is greatly appreciated.
by A verified traveler
Posted 24 Apr 2024
we had a fast stay it was convenient
Comment from Hotel Management
24 Apr 2024 by Management, Hotel Management
Stephanie,Thank you for taking the time to complete our survey. Your opinion is appreciatedThanks
by A verified traveler
Posted 22 Apr 2024
No notice that the road conduction is all but block the dr and no turn around to go into town also the clerk was less than personable never had that before here
Comment from Hotel Management
22 Apr 2024 by Management, Hotel Management
Dear Tim,Thank you for taking the time to respond to our survey. Your opinion is greatly appreciated. We apologize for the road. Unfortunately it is something that we can not control. We do have maps at the front desk that show routes in and out of the property for our guest. We also apologize for the staff member and assure you that proper steps will be taken in retraining them of proper guest ettiquette.
by A verified traveler
Posted 21 Apr 2024
Wouldn’t stay there again
Comment from Hotel Management
22 Apr 2024 by Management, Hotel Management
Dear Victoria,Thank you taking the time to respond to our survey.
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
6 May 2024 by Management, Hotel Management
Dear Deborah,Thank you for taking the time to respond to our survey.
