Ratings based on 697 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
by A verified traveler
Posted 1 May 2024
Simple, easy check in. Quiet room. Pleasant staff. Ample parking. Reason that I returned and stayed there. :)
Comment from Hotel Management
1 May 2024 by Hotel Management, Hotel Management
Dear Sonja, We love having guests return to stay with us again and again. Nothing pleases us more than to know that we have provided everything necessary for you to have a wonderful stay. Thank you for making us your home away from home here in the city. We look forward to welcoming you back to Extended Stay America soon.Sincerely,Hotel Management
by A verified traveler
Posted 25 Apr 2024
This was a good place to stay. Quiet, large room, HGTV and close to Destihl restaurant and brewery which had amazing food and drinks. Only con about the room is that they had nothing blocking my pet from going under the bed and it was quite dusty under there.
by A verified traveler
Posted 17 Apr 2024
As soon as we (my husband & 2 kids) arrived at the front desk we were greeted with a “I’m going to try and get you a discount.” from the manager on duty, Valencia. Apparently the previous occupants of the room we had booked had smoked in the nonsmoking room, as well as left an overwhelming food stench. The manager took my information, as well as called another manager who informed us there was nothing they could do but send us a free one night stay at the same hotel.
The manager proceeds to start taking us up to the room, as another visitor comes to the desk to complain of mold in his room. Again, they said nothing they could do. We get upstairs and file into the room, noticing the smell of cigarette smoke and who knows what else. Manager then sprays some heavy duty deodorizer all over the room then leaves. We are in the room for maybe 10 minutes, my daughter lays on her bed as we chat. When we get in the car she starts breaking out in hives. My husband and I decided we were not going to stay there. We went back after our dinner and checked out, when I told the staff on duty all she said was “Okay” and that was that. We booked another hotel down the road. Will not return.
Comment from Hotel Management
21 Apr 2024 by Hotel Management, Hotel Management
Dear Crystal, Thank you very much for staying at our hotel. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this matter with our housekeeping department. If you have any further questions or concerns, please do not hesitate to reach out to us directly at the hotel. We hope you will give us another opportunity to serve you in the future and provide you with a more pleasant experience.Sincerely,Hotel Management
by A verified traveler
Posted 14 Apr 2024
Staff were great! But when, we walked in our room garbage was still in trash, beds are horrible (comfort) and place definitely needs an update.
Comment from Hotel Management
15 Apr 2024 by Hotel management, Hotel Management
Dear Deidre, We are glad you found our staff great during your stay. We apologize for any inconvenience regarding the condition of your room and the comfort of the beds. Your feedback is valuable to us as we continuously strive to improve our services and facilities. We will address these concerns appropriately to ensure a better experience for our future guests. Sincerely,Hotel Management
by A verified traveler
Posted 8 Mar 2024
Free “breakfast” was a choice of granola bar or a tiny muffin. It wouldn’t have been so bad if maybe they had some milk and fruit. Try harder.
Comment from Hotel Management
9 Mar 2024 by Hotel Management, Hotel Management
Dear Eric, Thank you for sharing your experience on your recent visit to the city. It is always our effort to keep our guests happy and satisfied by our services. However, we are sorry for the disappointment with the breakfast choices not meeting your taste this time. Your remarks are shared with the concerned individual for improvement. We hope you revisit and allow us to serve you again with good memories.Sincerely,Hotel Management
by A verified traveler
Posted 5 Mar 2024
Your lovely staff member Shanice woods. I love her attitude and was very accommodating Hello, thank you A l lot
Comment from Hotel Management
6 Mar 2024 by Hotel Management , Hotel Management
Dear Mariah, Thank you for this outstanding review and for selecting Extended Stay America for your time in the area. It is always wonderful to know how much our guests enjoy our efforts. We were thrilled to read your comments about the great service you received from our staff and how they exceeded your expectations. Thank you for your kind compliments about Shanice; we will enjoy sharing your remarks with her. It was our pleasure to host your visit, and we hope you will revisit soon.Sincerely,Hotel Management
by A verified traveler
Posted 2 Mar 2024 on Hotels
by A verified traveler
Posted 29 Feb 2024 on Hotels
by A verified traveler
Posted 25 Feb 2024
