Ratings based on 993 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Room was not super clean, no fan in the bathroom
Comment from Hotel Management
3 Jun 2024 by Guest Relation Management, Hotel Management
Hi Shelly,Thank you for your feedback regarding your recent stay at our hotel. Maintaining a high standard of cleanliness is a top priority for us, and we regret that we fell short of meeting your expectations in this regard. Your comments will be shared with our housekeeping team to ensure that proper measures are taken to address any cleanliness issues and improve our services. Regarding the bathroom fan, we appreciate your feedback and will consider it as we continue to make enhancements to our facilities. We hope to have the opportunity to welcome you back for a more pleasant stay in the future.
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Guest Relation Management, Hotel Management
Hi Liz,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
by A verified traveler
Posted 20 May 2024
Excellent hotel
Comment from Hotel Management
21 May 2024 by Guest Relation Management, Hotel Management
Hi Peter,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.
by A verified traveler
Posted 11 May 2024
I stayed for two nights to attend a conference and the hotel was quiet, comfortable and clean. The airport shuttle was punctual and convenient.
Comment from Hotel Management
13 May 2024 by Guest Relations Specialist, Hotel Management
Hi Shona,We're thrilled to hear that your stay at our hotel during the conference was quiet, comfortable, and clean. Ensuring our guests have a peaceful environment to rest is a top priority for us, and we're glad to see that reflected in your experience. Our punctual and convenient airport shuttle service aims to make your travels as seamless as possible, providing added convenience to your stay. Your satisfaction is paramount to us, and we appreciate your feedback.
by A verified traveler
Posted 6 May 2024
The room had dirty towels and hair on the bed. I slept on the couch. The area and hostesses were amazing. The shuttle driver absolutely the best ever
Comment from Hotel Management
7 May 2024 by Guest Relation Management , Hotel Management
Hi Amanda,Thank you for sharing your feedback following your recent stay with us. Your comments regarding the noise from the fridge and the issues with the heating system are concerning, and we have immediately notified our maintenance team to address these matters promptly. Your feedback is invaluable as we continually strive to improve our services. We sincerely hope that you will reconsider and give us another opportunity to exceed your expectations in the future.
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
24 May 2024 by Guest Relation Management, Hotel Management
Hi Heidi,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.
by A verified traveler from Ocala
Posted 3 May 2024
Comment from Hotel Management
4 May 2024 by Guest Relations Specialist, Hotel Management
Hi Sandy,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
by A verified traveler
Posted 30 Apr 2024
The industrial toilet in the middle of bathroom counter.
The shower curtains very worn
Water damage around the window and AC/heat.
Used hair clip on floor.
Comment from Hotel Management
1 May 2024 by Guest Relation Management, Hotel Management
Hi Jerry,Thank you for your feedback regarding your recent stay at our hotel. Please know that your feedback regarding the industrial toilet placement, worn shower curtains, water damage around the window and AC/heat, as well as the presence of a used hair clip on the floor, has been shared with our housekeeping and maintenance teams. We will address these issues immediately to ensure that such oversights do not occur in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
7 May 2024 by Guest Relation Management , Hotel Management
Hi anya,Thank you for choosing us for your accommodation needs. If you have any specific feedback or suggestions for how we can make your next stay even better, please don't hesitate to contact us. We're always eager to hear from our guests and strive to provide the best possible experience. We hope to hear and host you again soon!
by A verified traveler
Posted 14 Apr 2024
Skirting on beds were dirty, towels looked dirty. Carpet is dingy and stained
Comment from Hotel Management
16 Apr 2024 by Guest Relation Management , Hotel Management
Hi Brittney,We appreciate your for sharing this. Maintaining a clean and comfortable environment is a top priority for us, and rest assured we take your comments seriously. We will address these issues promptly with our housekeeping team to ensure that such oversights do not occur in the future. We hope to welcome you back and provide you with the exceptional service and cleanliness you deserve.
