Ratings based on 218 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
our room was not in the same building as the main check in . Very inconvenient.
Comment from Hotel Management
13 Jun 2024 by Manager, Hotel Management
Hello KEITH,We apologize for any inconvenience experienced. We strive to provide various room locations to accommodate guest preferences. Your feedback will be shared for future improvements.
by A verified traveler
Posted 14 May 2024
This hotel is in need of upgrades big time. The bed and sheets were clean, but there were stains on the wall by where the garbage can would be and in the bathroom. The free breakfast could be improved as well. We paid $300 to stay here because of Illinois State University's late night graduation. That was way over-priced for this hotel.
Comment from Hotel Management
15 May 2024 by Manager, Hotel Management
Hello Julie Ann, Thank you for sharing your thoughts on our hotel. We appreciate your feedback and will take it into consideration for future improvements. We strive to provide a comfortable stay for all our guests. Your comments will be shared with the relevant teams for review. We hope you enjoyed Illinois State University's graduation despite any inconveniences you may have experienced during your stay.
by A verified traveler from Minneapolis
Posted 5 May 2024
Accommodating, clean, close to food. Good price
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello frances,We're thrilled to hear that you found our hotel accommodating, clean, and conveniently located near dining options at a good price. Your satisfaction is important to us, and we hope to welcome you back soon for another enjoyable stay!
by A verified traveler
Posted 18 Apr 2024
After looking at the unit they rented to us, we asked to cancel our reservation because of the off-putting smell in the room. We were allowed to cancel with a refund. The carpeting and lobby furniture appears soiled. There was nothing that looked inviting. This hotel is aged and in need of cleaning and upgrading. It appears that this location is primarily used for the homeless, which is not an excuse to be as rundown as it is.
Comment from Hotel Management
20 Apr 2024 by Manager, Hotel Management
Hello JoEllen,We appreciate your feedback and apologize for any inconveniences you experienced. We value all guest comments and will address your concerns with the relevant teams. Our aim is to provide a comfortable stay for all our guests and we will take steps to ensure the cleanliness and upkeep of our property meet our standards. Thank you for bringing this to our attention.
by A verified traveler
Posted 14 Apr 2024
Place is dirty and restrooms are not clean
Comment from Hotel Management
15 Apr 2024 by Manager, Hotel Management
Hello Bhaskara, We appreciate your feedback and will share your comments with our housekeeping team for their attention. Our goal is to provide a clean and comfortable environment for all our guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
17 Apr 2024 by Manager, Hotel Management
Hello michael,We are thrilled to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.
by A verified traveler
Posted 16 Mar 2024 on Hotels
Comment from Hotel Management
18 Mar 2024 by Manager, Hotel Management
Hello Tyler,We are elevated to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.
by A verified traveler
Posted 10 Mar 2024 on Hotels
Comment from Hotel Management
12 Mar 2024 by Manager, Hotel Management
Hello Corinne,We are delighted to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back in the future for another fantastic stay!
by A verified traveler
Posted 16 Feb 2024 on Hotels
Very clean room! Friendly staff.
Comment from Hotel Management
17 Feb 2024 by Manager, Hotel Management
Hello Toni,Thank you for your kind words about our clean rooms and friendly staff. We're glad to hear that you had a positive experience during your stay. We appreciate your feedback and hope to welcome you back in the future for another enjoyable visit.
by A verified traveler
Posted 15 Feb 2024
The hotel staff was very friendly. There is quite a bit of traffic since the hotel is near the interstate, so there is a bit of noise outside of the hotel. Overall, the stay was great.
Comment from Hotel Management
16 Feb 2024 by Manager, Hotel Management
Hello Duane,We truly appreciate your positive feedback regarding our friendly staff. While we do understand that the noise from the nearby interstate can be noticeable at times, we strive to provide a comfortable stay for all our guests. We're glad to hear that you overall enjoyed your stay and we hope to have the opportunity to welcome you back in the future.
