Ratings based on 979 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Great breakfast!
Comment from Hotel Management
13 Jun 2024 by GM, Hotel Management
Dear Sherry, I’m so glad you enjoyed our hotel and breakfast! Thank you for taking the time to review your stay, and we hope to host you again soon. Best, Meghan Mongelluzzo, GM
by A verified traveler from Miami Beach
Posted 7 Jun 2024
Lack of parking
Comment from Hotel Management
7 Jun 2024 by GM, Hotel Management
Dear Elizabeth, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed our hotel, service, and location. My apologies regarding the parking; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Meghan Mongelluzzo, GM
by A verified traveler
Posted 3 Jun 2024
The rooms were huge!
Comment from Hotel Management
3 Jun 2024 by GM, Hotel Management
Dear Alex, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Meghan Mongelluzzo, GM
by A verified traveler
Posted 3 Jun 2024
Nice hotel and helpful staff
Comment from Hotel Management
4 Jun 2024 by GM, Hotel Management
Dear Ryan, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments regarding our accommodations and, more importantly, our staff. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Meghan Mongelluzzo, GM
by A verified traveler
Posted 2 Jun 2024
They don’t clean everyday. They said I had to request. I did. It never happened. Stay 3 nights
Comment from Hotel Management
3 Jun 2024 by GM, Hotel Management
Dear Daniluz, Our housekeeping is available by request. You can simply contact the front desk to request a room cleaning or just a few extra towels. We value your feedback and hope to host you again. Best, Meghan Mongelluzzo, GM
by A verified traveler
Posted 2 Jun 2024
Very nice property in a nice location
Comment from Hotel Management
3 Jun 2024 by GM, Hotel Management
Dear David, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Meghan Mongelluzzo, GM
by A verified traveler
Posted 2 Jun 2024
by A verified traveler
Posted 1 Jun 2024
Very nice hotel. Family friendly area. Plenty of spots to eat within walking distance. My only gripe isn’t with the hotel. My room was on the street side of the building, so there’s street noise at night. A couple times during the night I woke up from someone revving an engine at a stop light or a loud muffler. Not the hotels fault, just something to be aware of if you’re a light sleeper. Requesting a non-street side room would be better. I stayed there again the following weekend when I came back to Pittsburgh. Excellent place.
Comment from Hotel Management
2 Jun 2024 by GM, Hotel Management
Dear Brian, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We are glad you found our location convenient for your travels. We appreciate your compliments and humbly request a return visit. Best, Meghan Mongelluzzo, GM
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 27 May 2024
This property is functional at best and I imagine most people stay there for the location. The property itself doesn’t offer much It’s worn and low value compared what they charge. Beware of the $24/night parking fee that isn’t mentioned anywhere until you’re standing there at check in. I have also stayed in hundreds of hotels rooms over the years and this is the 1st where I needed my room key to turn on the lights. The Hyatt name does seem to count for much anymore.
Comment from Hotel Management
28 May 2024 by GM, Hotel Management
Dear Rich, I'm sorry that you did not find us a good value and that our accommodations were not to your liking. Guest satisfaction is our highest priority, and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Meghan Mongelluzzo, GM
