Ratings based on 981 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
Convenient Location near Children's Hospital. Clean, safe and quite place to stay. Large space. Absolutely loved this hotel!!
by A verified traveler
Posted 17 May 2024
by A verified traveler
Posted 14 May 2024
Great experience!
Comment from Hotel Management
21 May 2024 by GM, Hotel Management
Dear Elizabeth, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again. Best, Meghan Mongelluzzo, GM
by A verified traveler
Posted 13 May 2024
Water leaked from the fridge. Not a major issue but still a nuisance.No one was available to fix the problem because it was on a weekend. Housekeeping did not bother to mop it.
The property doesn’t even have complimentary 2 bottles of water anymore especially when they charge over $500 a night during college graduation weekend.
Comment from Hotel Management
14 May 2024 by GM, Hotel Management
Dear Ajit, I apologize that your experience was mediocre due to the issues with the refrigerator in your room. I have noted them, and I thank you for all your valuable comments regarding your stay. We appreciate your business and hope to serve you on a return trip better. Sincerely, Meghan Mongelluzzo, GM
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 7 May 2024
Love the pool area, plenty of towels, air and water temps excellent! And staff friendly and helpful!
Comment from Hotel Management
8 May 2024 by GM, Hotel Management
Dear cheryl Kinsler, Thank you for sharing your review and recommendation. We're pleased to hear that our friendly staff and pool area made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Meghan Mongelluzzo, GM
by A verified traveler
Posted 6 May 2024
Met our expectations for a clean comfortable hotel. The rooms were clean and the lobby and restaurant areas very nice to sit. Staff was friendly and helpful. The area outside of the hotel was worn and dirty. Signage was difficult to find outside.
Comment from Hotel Management
7 May 2024 by GM, Hotel Management
Dear Maureen, All-around cleanliness is a significant focus for the entire staff here at the Hyatt House Pittsburgh, so it is wonderful to hear that you noticed our efforts. Thank you for being our valued guest and sharing this feel-good review. We appreciate your support and look forward to hosting you again someday. Best, Meghan Mongelluzzo, GM
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 5 May 2024
We used the sofa bed and opened found a lot of dirty even a flossing used on the floor
Comment from Hotel Management
6 May 2024 by GM, Hotel Management
Dear Sonnia, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding housekeeping. Thank you for your time in reviewing our hotel. Best, Meghan Mongelluzzo, GM
by A verified traveler
Posted 5 May 2024
We have been to this hotel several times in past 2 years. I personally feel the staff is not as friendly as before and quality of breakfast has gone so bad. It was almost inedible food.
Comment from Hotel Management
6 May 2024 by GM, Hotel Management
Dear Amisha, I apologize that your experience was mediocre. I have taken note and thank you for all your valuable comments regarding your stay. We appreciate your loyalty to Hyatt House brands and hope to serve you on a return trip better. Sincerely, Meghan Mongelluzzo , GM
