Ratings based on 370 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
When we arrived to check-in around 6 pm, there was no one at the front desk to help us. We waited about 15 minutes, until an employee finally emerged from the elevator. I know this is probably due to short-staffing; however, there should be an attendant at the front desk at all times (especially after 3 pm for check-in). The building itself is quite cute, but could use a few updates. Bed was comfortable with the exception of the nearly flat pillows. Room was clean with plenty of towels and the room was quite spacious.
by A verified traveler
Posted 19 May 2024
The staff is friendly- the rooms are lovely and comfortable and the area is safe and walkable.
Comment from Hotel Management
20 May 2024 by MSI, Hotel Management
Thank you for your 5 ***** review. We're glad you found your home away from home when visiting Blacksburg and Virginia Tech.
by A verified traveler
Posted 10 May 2024
Location in downtown was great.
Comment from Hotel Management
10 May 2024 by MSI, Hotel Management
Thank you Peter for your reviewing. Main Street Inn will continue to work on earning your 5 stars in the future.
by A verified traveler
Posted 7 May 2024
Love the location to VT! The BEST!!! Walk everywhere and end the day on Main street, just a couple blocks from your VT student!!
Comment from Hotel Management
7 May 2024 by MSI, Hotel Management
Thank you for your review. We're glad you found your home away from home when visiting your Hokie!!!
by A verified traveler
Posted 29 Apr 2024
I very comfortable place in a convenient location.
Comment from Hotel Management
29 Apr 2024 by MSI, Hotel Management
Thank you for your 5 out of 5 review!!!!!Very glad to hear you enjoyed our accommodations, and YES, our location is the best in Blacksburg.
by A verified traveler
Posted 22 Apr 2024
Parking was an issue. They don't have many spaces on site, so we had to park in a garage across the street, which in itself is ok, but the passes the hotel gave us to get in and out didn't work (the gate computer said the pass had expired), and we had to get online help from the parking garage company both times, which took a long time. There was only one remote which only worked with one of the two TV's, so we couldn't watch TV in the bedroom. The main thing this hotel has going for it is the location, very close to the university's main entrance.
Comment from Hotel Management
29 Apr 2024 by MSI, Hotel Management
Very sorry to hear that you had issues with the parking garage. We will notify Park Inc of your experience as this is not the norm and I'm certain a great incontinence.
by A verified traveler
Posted 21 Apr 2024
A few updates would make this property superb. The location is fantastic (there is street noise, but this is expected in a college town on Main Street). But it is outdated, and some of the furnishings are worn. No bar soap for face/hands or body wash provided. Turn down service was advertised to take place on the third day for 3-night stays, but did not happen. TVs were very small which, coupled with the older tech, made viewing unenjoyable due to the distance from viewing space(s). Shower head and water pressure were pathetic. One staff member was very helpful, another left the front desk for 10 minutes while I was waiting to regain entry to my room because of a faulty key. With a few updates and slightly upgraded room amenities, I’d highly recommend this place. Until then…
Comment from Hotel Management
29 Apr 2024 by MSI, Hotel Management
Thank you for taking the time to offer your review. Your reviewed was shared with staff to make certain your issues will not be duplicated.
by A verified traveler
Posted 21 Apr 2024
Staff was friendly and helpful. Property was right in the center of town making it convenient to access restaurants, shopping, and Virginia Tech.
Comment from Hotel Management
29 Apr 2024 by MSI, Hotel Management
Thank you for your 5***** review. We look forward to becoming your home away from home when visiting Virginia Tech and Blacksburg.
by A verified traveler from McLean
Posted 14 Apr 2024
Great location and front desk staff. Quirky room layout and somewhat dated decor. Get to the hotel early to get an on premise parking otherwise you park across the street.
Comment from Hotel Management
15 Apr 2024 by MSI, Hotel Management
Thank you for your review and choosing Main Street Inn for your home away from home when visiting Blacksburg.
by A verified traveler
Posted 13 Apr 2024
Just old and dreary.
Comment from Hotel Management
15 Apr 2024 by MSI, Hotel Management
We apologize that we have disappointed you. This is not the norm for us. Our location in the heart of downtown Blacksburg is a great convenience. Our staff works hard to excel in cleanliness and assistance in making you stay fulfilling and hassle free. We hope to assist you with your lodging needs in the near future
