Ratings based on 117 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Oct 2023 on Hotels
Comment from Hotel Management
6 Nov 2023 by Barbara, Hotel Management
Hi, Hardeep! Glad to see that you have rated us positively. Hope to serve you soon with a wonderful stay. Regards, Barbara
by A verified traveler
Posted 22 Oct 2023 on Hotels
Comment from Hotel Management
6 Nov 2023 by Barbara, Hotel Management
Hi, Steven! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara
by A verified traveler
Posted 1 Oct 2023 on Hotels
Comment from Hotel Management
6 Nov 2023 by Barbara, Hotel Management
Thank you for rating us positively, Allan! We will surely work on the feedback shared by you to improve the services further. Have a nice day ahead :) Regards, Barbara
by A verified traveler
Posted 28 Sep 2023 on Hotels
Comment from Hotel Management
6 Nov 2023 by Barbara, Hotel Management
Hi, Gordon! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Barbara
by A verified traveler
Posted 10 Sep 2023 on Hotels
by A verified traveler
Horrible hotel, absolute filth! Daylight robbery!
Posted 5 Sep 2023 on HotelsThe worst hotel I’ve ever stayed in. I travel up and down the country for football, have stayed in many hotels, good, bad average, but this is by far the worst yet. The reception room/bar area was a disgrace, rubbish everywhere, food all over the floor, just a dumping ground with a leaking ceiling. That’s where we had to leave our bags as our rooms weren’t ready. After the football match we went back to check in. The rooms were nothing like advertised, not looked after, funny smell and not clean. No remotes for the tv in any room, no towels in any room, no hot water in 1 of our 3 rooms. 1 room had no toilet roll! Complete waste of money, ruined our trip, wouldn’t recommend it to nobody, not even a Bolton fan! I will be getting in touch with hotels.com to complain. Fair play to the fella behind the bar at the Philly sports bar who was shaking his head in disgust when we told him where we were staying. If only we’d known before booking. Hopefully this review can save others the disappointment we witnessed on Saturday.
Comment from Hotel Management
12 Sep 2023 by Dewi, Hotel Management
Hey, Alex! Thank you so much for rating us positively. As per the feedback, we can see that you are not completely satisfied with our services, we have notified the concern with our significant team to ensure a comfortable stay in the future. Regards, Dewi
by A verified traveler
Posted 4 Sep 2023 on Hotels
Comment from Hotel Management
12 Sep 2023 by Ava, Hotel Management
Hi, James! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Ava
by A verified traveler
Posted 4 Sep 2023 on Hotels
Comment from Hotel Management
12 Sep 2023 by Barbara, Hotel Management
Hi, Alex! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara
by A verified traveler
Avoid
Posted 8 Aug 2023 on HotelsTook 30 minutes to see anyone when I arrived. No towels, toilet roll, very strong smell of weed, carpets disgusting. Party going on until 6.30 in the morning on the second night. Would not go back there if they paid me.
by A verified traveler
Posted 8 Aug 2023 on Hotels
