Ratings based on 965 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from CARLISLE
Posted 5 May 2024
Not good value for money. Very dated.
by A verified traveler
Posted 4 May 2024
by A verified traveler
Posted 4 May 2024
Had a horrible stay due to fighting and arguing by other rooms
by A verified traveler
Posted 28 Apr 2024
Room was outdated and not clean. Never felt a mattress so worn down that the springs were digging in when lying down
by A verified traveler
Posted 21 Apr 2024
This hotel promotes itself as formerly being a Hilton which it most certainly is not. Whilst the staff were helpful and professional other guests were rude, loud throughout the night, shouting, slamming doors at gone 2.00am and then again at 6.00am and even trying to break into my room and it smelt like they were smoking pot! I was booked in for two nights but left after one and went home.
by A verified traveler
Posted 21 Apr 2024
When we went to our room we noticed lots of insects the looked like little moths so I don’t know what they were ! The reception offered us another room straight away
by A verified traveler
Posted 15 Apr 2024
Good location plenty of parking
by A verified traveler
Posted 12 Apr 2024
by A verified traveler
Posted 12 Apr 2024
Stay in this hotel frequently and always been very happy. My last stay had too ask for towels twice before eventually got them on 2nd day. 2 staff members and not a single apology
by A verified traveler
Posted 10 Apr 2024
Absolute terrible stay. Radiator broken, wasn’t able to turn the temperature down. Far too hot. Door handle fell off on the inside had to get maintenance to fix it. Card stopped working on the outside so had to get maintenance to fix it. Couldn’t ring reception from my friends phone as it was broken and no dial tone.
