Ratings based on 199 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Feb 2024
Mould on the bedding, outdated room from the pictures, bleached bathroom mat. Peeling wallpaper and stained walls. Yellowing over the walls as if a smoker had lived there. Bathroom fan was very loud. Shower had very weak pressure but was warm. Could hear everyone passing the room due to loud door outside my room. It’s a good place to just lay your head for the night at a cheap price but do not expect anything more than the minimum here. Not necessary good. But not all that bad. I know they’re currently doing improvements. I may have just had an old room
Comment from Hotel Management
7 Feb 2024 by Reception, Hotel Management
We are sorry to read this , whilst we are making improvement etc around the hotel in the winter months, this is Cleary not our standards and service we pose to provide for our guest for which many return time after time , should you have informed reception and raised your concerns we would of been able to assist you and ensure you hade a enjoyable stay hopefully you will return and see the improvement's .kindset regards
by A verified traveler
Posted 28 Jan 2024 on Hotels
Comment from Hotel Management
7 Feb 2024 by Reception, Hotel Management
Thank you very much
by A verified traveler
Posted 19 Jan 2024 on Hotels
Comment from Hotel Management
7 Feb 2024 by Reception, Hotel Management
Thank you very much
by A verified traveler
Posted 6 Jan 2024 on Hotels
Comment from Hotel Management
7 Feb 2024 by Reception, Hotel Management
Thank you very much
by A verified traveler
Posted 21 Nov 2023 on Hotels
Comment from Hotel Management
7 Jan 2024 by Reception, Hotel Management
Thank you for for your review , were pleased you enjoyed your stay with us and look forward to welcoming you back next time your in the resort .
by A verified traveler
Posted 3 Nov 2023
really nice place
Comment from Hotel Management
6 Nov 2023 by Reception, Hotel Management
Thank you
by A verified traveler
Posted 3 Nov 2023
Comment from Hotel Management
6 Nov 2023 by Reception, Hotel Management
Thank you
by A verified traveler
Very basic and photos dont reflect hotel
Posted 19 Oct 2023 on HotelsThe hotel room in itself was clean which was my main concern. We had a "refurbished" room but the refurb is basic tk say the least. New beds and a lick of paint. The rest of the furniture was old and marked. The bathroom was very old. Towel rail and toilet roll holder both broken and black damp patches on the ceiling.
The Corridors are very grubby and run down and when we arrived there was a terrible smell of cigarette smoke which i advised reception of.
The person who checked us in on Tuesday and served us later in thw bar was fantastic! Very helpful and friendly. Staff the remainder of the stay were hard to track down.
The photos definitely do not represent the hotel
Comment from Hotel Management
30 Oct 2023 by Reception, Hotel Management
Thank you for your review , were sorry to hear of the above, however this has been dealt with yours self via emails we received , I would like to also add that the hotel is planned continuing its revamp thought out the year with some area's been done already. which guest have liked .
by A verified traveler
Posted 14 Oct 2023 on Hotels
Comment from Hotel Management
15 Oct 2023 by Reception, Hotel Management
Thank you for your review.
by A verified traveler
Posted 11 Oct 2023
Fair price but really needs an update. Rooms not great!
Comment from Hotel Management
12 Oct 2023 by Reception, Hotel Management
Thank you for your review we appreciate your feed back the hotel is in the process of having a revamp and is a on going process thought this year with areas ben already well on the way . kind regards
