Ratings based on 244 Verified Reviews
3.1 Room cleanliness
3.7 Service & staff
3.4 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello Pam,We are thrilled to hear you stayed with us! Please do not hesitate to contact us directly with any feedback you may have so we can ensure your next visit exceeds your expectations.
by A verified traveler
Posted 29 Oct 2023 on Hotels
Comment from Hotel Management
1 Nov 2023 by Manager, Hotel Management
Hello Dave,Thank you for taking the time to share your review. We appreciate your positive feedback and are delighted that you enjoyed your stay with us. We strive to provide exceptional service to all of our guests and we are thrilled to hear that we exceeded your expectations. We hope to have the pleasure of welcoming you back in the future.
by A verified traveler
Posted 8 Oct 2023 on Hotels
Comment from Hotel Management
11 Oct 2023 by Manager, Hotel Management
Hello Pat,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.
by A verified traveler
Posted 1 Oct 2023 on Hotels
Comment from Hotel Management
3 Oct 2023 by Manager, Hotel Management
Hello David,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.
by A verified traveler
Posted 30 Sep 2023 on Travelocity
I have always had good luck with American inn but not this time. The place is so run down and dirty inside and out. The bathroom stool is ready to come off the wall. The ice maker looks like it has not ever been cleaned. The rain gutter is falling off and the retaining wall has been destroyed.
Comment from Hotel Management
1 Oct 2023 by Manager, Hotel Management
Hello Sandra,Thank you so much for your honest feedback, as we do not get better or improve without it. I'm so sorry to hear of the service failures that you experienced. We would love to have you back in order to gain your trust again. Please feel free to reach out with any special requests you may have, as we would be happy to assist you. We look forward to hopefully welcoming you back in the future.
by A verified traveler
Posted 24 Sep 2023 on Hotels
Comment from Hotel Management
26 Sep 2023 by Manager, Hotel Management
Hello Steve,It was our privilege to earn your business and we hope to host you again on your next trip.
by A verified traveler
Posted 19 Sep 2023
The guest rooms needed a major deep cleaning.
Comment from Hotel Management
22 Sep 2023 by Manager, Hotel Management
Hi Judy,The cleanliness of our hotel and accommodation is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit.
by A verified traveler
Posted 5 Sep 2023 on Hotels
Comment from Hotel Management
7 Sep 2023 by Manager, Hotel Management
Hello amber,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
by A verified traveler
Posted 3 Sep 2023
Although property looks clean, towels and shower curtains were stained. Found hair in the tub and fake lashes in the cupboard.
Comment from Hotel Management
4 Sep 2023 by Manager, Hotel Management
Hello Anne, I am happy that we met most of your needs and appreciate that you also let us know the areas that we can continue to improve upon. Your feedback is helpful, and we can benefit from your perspective of our accommodations, hospitality, and services. We are always looking for ways to improve the guest experience. I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 1 Sep 2023
Very nice stay. Friendly staff/owners. No issues. I might suggest they could upgrade the towels/wash cloths.
Comment from Hotel Management
2 Sep 2023 by Manager, Hotel Management
Hello James,It means so much to have earned your business. We appreciate the feedback regarding our staff and also our towels. We hope to see you again to provide you with an exceptional level of service and hospitality.
