Best Western Hotel 99 Reviews

Dear Ajmer,Thank you for taking your time to review your brief but unforgettable stay with us.Having read your review we at the Best Western Hotel 99 were deeply upset that you felt the way you did.Just to clarify the situation and to present our version of events I would like to shed some light on what actually happened. You had a booking for several nights in a single bedroom, upon check in you were informed that we were carrying out necessary maintenance work and that we would happily upgrade you to a king suite for the night free of cost and would move you to the single room that you had booked the next day, on the next day you were informed by our lovely receptionist that the room that you had booked was now ready and upon your return you would able to move, you were very rude and disrespectful to the receptionist saying you would not move rooms as you were busy even though she offered you assistance in moving rooms, you in turn; in aggressive manner stormed off. Upon your return I approached you and asked you kindly to move rooms as you were using two rooms on the day one was the room you originally booked and the second was the one you refused to move out of; you in turn again turned aggressive, although I didn’t feel intimidated I surely did feel for the elderly receptionist that had to face a barrel of abuse from yourself in the morning. I informed you that there would be an upgrade fee which you refused to pay under any circumstances, then when you thought that there is no way to stay in the upgraded room for free you decided to accuse our hardworking staff of all sorts and was again being very abusive and making personally hurtful and humiliating comments. We in turn rang Hotels.com whom were on the telephone whilst you were hurling abuse after speaking to hotels.com we were advised by them to ask you to leave and end your stay, furthermore you were advised to contact the police by myself if you had felt that you were mistreated.I would personally kindly request you to not return to award winning hotel.We feel that because you wanted a free upgrade you felt you were entitled to abuse our staff which we wouldn’t tolerate as for the cleanliness and our service our reviews speak for themselves.Kind RegardsAdam

Dear Sir,Having read your review has really perplexed myself and my staff, the only logical explanation we have come up with is that you have confused our boutique hotel with another hotel you might have stayed at as we don’t have a pool or a bar.Warm Regards Best Western Hotel 99 Blackburn

Dear Sir,We are extremely disappointed that you found that the shower flooded this was due to your bathroom being a disabled accessible bathroom with a we floor system, with regards to the car park. Please note this carpark is not owned or operated by the hotel but I guess do you have the facility to park here free of charge. Other than that we are pleased that you enjoy your stay.Warm regards, Adam.