Ratings based on 304 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Feb 2024 on Hotels
by A verified traveler
Great little chalets, amazing views
Posted 15 Feb 2024 on HotelsThe chalets were very comfortable, 2 separate rooms and decent sized single beds (some very tiny ones down in Abisko!). Sauna was wonderful! Views in the morning were stunning (we were second row from the front). Kitchen had what we needed and the food in Hotel Fjallet itself was delicious. On the down side, the numbers of the chalets were not marked particularly well and Reception couldn't book us a table for dinner, we had to go onto the website which was faffy but all good in the end.
by A verified traveler
Posted 11 Feb 2024
It’s 15 minutes drive to Abisko, and from the room we can see a really nice view of the lake! Great value and convenient if you rent a car. Their restaurant does not offer a lot of food options though. The toilet looks quite old but is very clean.
by A verified traveler
Posted 28 Jan 2024
Breathtaking views and very close to one of the trails to go up the mountains and view aurora
by A verified traveler from Gessate
Posted 11 Jan 2024
We had (and are still having!) a horrible experience with their customer service. They are purposefully unreachable, both by us and by Expedia (!). The "English" phone number will eventually just play an error message (in Swedish, of course), via email they only answered several weeks after we first tried contacting them and only to push the ball forward without actually giving any answer.
We thought we might have been better luck in person but... when we were informed that the manager got sick coincidentally just the night before meeting us things veered into ridiculousness.
I can understand receiving a "no" to our adjustment request, but honestly this type of behavior is completely unprofessional. We were left with weeks without even knowing if the hotel would be open...
by A verified traveler
Posted 9 Jan 2024
There were extreme weather conditions that cancelled all means of reaching the location. The hotel refused to cancel and even move my booking for another time.
I felt this was an abusive way of holding to the booking terms and conditions under events of force major.
by A verified traveler
Great views, poor service.
Posted 8 Jan 2024 on HotelsSpectacular views from the room we stayed. Old but homely cottage. Be aware that if you stay in a cottage, you need to pay for linen and towels. You are also required to clean up the rooms before checking out. This was not stated anywhere when we booked the room. Front desk does not answer calls after 6 pm. The receptionist was least responsive to our requests/queries. On the last day of our stay, there was no breakfast served. Staff explained that the hotel was now on the off-season schedule. Nobody bothered to tell us in advance and we were told it was on website.
by A verified traveler
Amazing Place!
Posted 3 Jan 2024 on HotelsTotally Amazing location! The hotel is on top of a mountain with excellent views of the surrounding landscape and lake. The hotel is very comfortable and the staff are kind and professional. The restaurant in the hotel serves a great breakfast and we had a delicious dinner for New Years Eve. My wife and I really enjoyed our stay at Hotel Fjallet! Thank you!
by A verified traveler
Posted 26 Dec 2023
Cabin is big and clean with nice view. However guest need to pay bedding (about 220 SEK per each) and clean the cabin. Otherwise it has additional 2000 SEK cleaning fee.
by A verified traveler
Posted 16 Dec 2023 on Hotels
