Ratings based on 964 Verified Reviews
3.3 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Pleasant, helpful staff. Clean room, convenient to airport, which is where I was headed.
Comment from Hotel Management
14 Jun 2024 by t, Hotel Management
Good morning Matthew,Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay and found our staff pleasant and helpful. It's fantastic to know that you appreciated the cleanliness of your room and found our location convenient for your travels to the airport. We look forward to welcoming you back on your next trip!Warm regards,Tyler GanglGeneral Manager
by A verified traveler
Posted 13 Jun 2024
by A verified traveler
Posted 8 Jun 2024
The swimming pool and hot tub was good, pool area was clean. The room was average, very dirty behind beds against wall (dust, garbage as in most motels), walls were dirty, no WI-FI the entire time we were there. Young front desk person was less than helpful; however, the older staff person was very pleasant, knowledgeable, and helpful. Some issues were beyond their control like the Wi-Fi not working, and cleanliness. Management should see to it that these areas are cleaned. Living in these times, I do understand that it is hard to find anyone who wants to work or knows how to do a good job. Stay was average, price was affordable. Some food available to order in lounge. The breakfast that was offered was less than average.
Comment from Hotel Management
8 Jun 2024 by tyler gangl, Hotel Management
Good afternoon Ramona,Thank you for taking the time to share your feedback regarding your recent stay with us. We're pleased to hear that you enjoyed our swimming pool and hot tub facilities, as well as the cleanliness of our pool area. It's important to us that our guests have a comfortable and enjoyable experience.We sincerely apologize for any shortcomings you experienced during your stay. We take cleanliness very seriously, and we are disappointed to learn that your room did not meet our usual standards. Your comments regarding the Wi-Fi and breakfast offerings are also concerning, and we will address these issues with our team to ensure that they are promptly resolved.We appreciate your kind words about our older staff member and regret any inconvenience caused by any service shortcomings. Rest assured, we will use your feedback constructively to make necessary improvements.We hope to have the opportunity to welcome you back in the future and provide you with an exceptional stay that exceeds your expectations.Warm regards,Tyler GanglGeneral Manager
by A verified traveler
Posted 6 Jun 2024
Staff was friendly
Comment from Hotel Management
8 Jun 2024 by tyler gangl, Hotel Management
Good afternoon Josh,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you found our staff to be friendly. Providing exceptional service is at the heart of what we do, and it's rewarding to know that our team made a positive impression on your stay.However, we're disappointed to learn that your overall experience did not meet your expectations. We apologize for any shortcomings you encountered during your time with us. Your feedback is valuable to us, and we will address these areas promptly to ensure that they are improved upon.We appreciate your review and hope that you will consider giving us another opportunity to exceed your expectations in the future. Please don't hesitate to reach out to us directly if there is anything further we can assist you with.Warm regards,Tyler GanglGeneral Manager
by A verified traveler
Posted 2 Jun 2024
The woodwork needed restaining, cleaning and repairs. The chairs had stains on them and the carpet had dirt as if it wasn't vacuumed after the last person walked with dirty shoes. The curtain lining was ripped and had a large hole in it. The curtains had holes too.
Comment from Hotel Management
5 Jun 2024 by t, Hotel Management
Good afternoon Barbara,Thank you for taking the time to share your feedback on your recent stay with us. We appreciate your rating and your detailed comments, as they help us to enhance the experience for all our guests.While we're delighted to hear that your overall experience was positive, we regret that we fell short of meeting your expectations in some areas. Please accept our sincere apologies for the issues you encountered with the condition of your room. Your feedback regarding the woodwork, chairs, carpet, and curtains has been shared with our housekeeping and maintenance teams for immediate attention and improvement.We understand the importance of maintaining a clean and comfortable environment for our guests, and we are taking proactive steps to address these concerns to ensure a better experience for future stays.On a positive note, we're glad that you enjoyed other aspects of your stay with us. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Thank you once again for choosing to stay with us and for providing valuable feedback.Warm regards,Tyler GanglGeneral Manager
by A verified traveler
Posted 2 Jun 2024
The hallways are filthy, rooms are old and need updating. No elevator. There were dried blood stains on the sheets
Comment from Hotel Management
5 Jun 2024 by t, Hotel Management
Good afternoon Mary,Thank you for taking the time to share your experience with us, although we are truly disheartened to learn of the issues you encountered during your stay.We sincerely apologize for the cleanliness issues you noticed in the hallways and rooms. This is certainly not the standard we strive to uphold, and we will be conducting a thorough review of our cleaning procedures to ensure such lapses are addressed immediately.Regarding the condition of our rooms, we understand your concerns about the need for updates and the absence of an elevator. Please know that your feedback is invaluable to us as we continually assess areas for improvement.We would like to extend our sincerest apologies for the shortcomings you experienced. Please be assured that your comments have been shared with our management team for immediate attention and resolution.We understand if you may be hesitant to return, but we genuinely hope to have the opportunity to regain your trust and welcome you back for a significantly improved stay in the future.If you would like to discuss your experience further or if there is anything else we can do to assist you, please do not hesitate to contact our team.Warm regards,Tyler GanglGeneral Manager
by A verified traveler from Woodbury
Posted 2 Jun 2024
Very friendly, and quiet.
Comment from Hotel Management
5 Jun 2024 by tyler gangl, Hotel Management
Good afternoon David,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay and found our hotel to be very friendly and quiet.Providing a welcoming and peaceful environment for our guests is one of our top priorities, and we're thrilled that we could meet your expectations in this regard.Your kind words mean a lot to us, and we appreciate your feedback. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Tyler Gangl General Manager
by A verified traveler
Posted 31 May 2024
The person at the front desk, was very rude and did not help us professionally.
Comment from Hotel Management
5 Jun 2024 by t, Hotel Management
Good afternoon Josmary,Thank you for sharing your feedback with us. We're deeply sorry to hear about your experience with our front desk staff.Please accept our sincerest apologies for the rudeness and lack of professionalism you encountered. Providing exceptional service is at the core of what we do, and it's clear that we fell short of this during your visit. Rest assured, we take your comments seriously, and we will address this matter with our team to ensure it does not happen again.Your comfort and satisfaction are important to us, and we appreciate you bringing this issue to our attention. We hope to have the opportunity to regain your trust and provide you with the high standard of service that we are known for.Warm regards,Tyler GanglGeneral Manager
by A verified traveler
Posted 31 May 2024
No hot water for 3 days they said they would credit my credit card but it needs to be credited from your oayment to them
Comment from Hotel Management
31 May 2024 by t, Hotel Management
Good afternoon Rosanne,Thank you for bringing your recent experience to our attention. We deeply regret the inconvenience you faced due to the lack of hot water during your stay. Your comfort and satisfaction are of the utmost importance to us, and we understand the frustration this situation must have caused.Regarding the credit for the inconvenience, we sincerely apologize for any confusion or delay in processing. Rest assured, we have initiated the necessary steps to ensure the credit is applied promptly to your credit card. If you have any further concerns or questions regarding the credit, please don't hesitate to reach out to our team directly.Once again, we apologize for falling short of your expectations and appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,Tyler GanglGeneral Manager
by A verified traveler
Posted 31 May 2024
Property was in poor condition and the fact that there was no hot water at all is unacceptable when staying at a hotel. I mentioned it when we checked out and the front desk staff said “oh ya the boiler is broken. We have the parts it’s just not fixed.” It wasn’t like there was even warm water. Cold cold cold. Carpets were dirty and dingy and breakfast was white bread,cereal, biscuits some nasty looking sausage and ? I don’t know what. Wound not stay there again EVER.
Comment from Hotel Management
31 May 2024 by t, Hotel Management
Good afternoon Dianna,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced during your stay. It is unacceptable for our guests to encounter issues such as a lack of hot water or subpar breakfast options. Your feedback regarding the condition of our property and the quality of our amenities is taken seriously, and we are working diligently to address these issues to prevent recurrence in the future. Please know that your concerns have been shared with the appropriate departments for immediate action. We understand your disappointment, and we hope to have the opportunity to regain your trust in the future.Best Regards,Tyler GanglGeneral Manager
