Ratings based on 987 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from rapid city
Posted 24 May 2024
Clean
by A verified traveler
Posted 22 May 2024
This hotel is a bit older and tired looking, but it met our needs. The bed was too firm for our taste. Good mini fridge Very good shower. Staff was pleasant and helpful. We were satisfied with our stay.
by A verified traveler from Minot
Posted 18 May 2024
Been here before and always a good experience. Friendly staff and comfortable beds. Always clean.
Comment from Hotel Management
20 May 2024 by AGM, Hotel Management
Thank you for being a returning guest and for your continued support! We're thrilled to hear that you've consistently enjoyed your experiences with us. Providing friendly service, comfortable accommodations, and maintaining cleanliness are our top priorities, and we're delighted to know that we've met your expectations each time you've stayed with us. Your loyalty means a lot to us, and we look forward to welcoming you back for many more enjoyable stays in the future. If there's anything specific you'd like us to do to make your next visit even better, please don't hesitate to let us know. Thank you again for choosing us as your home away from home!
by A verified traveler from Bismarck
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by AGM, Hotel Management
Thank you for sharing your score with us. We appreciate your feedback and are glad to hear that overall, you had a positive experience during your stay. If there are any specific areas where you believe we excelled or where you think we could improve further, please don't hesitate to let us know. Your insights help us enhance our services and ensure that each guest has a memorable stay with us. We hope to welcome you back again in the future for another great experience. Thank you for choosing us for your accommodations!
by A verified traveler
Posted 17 May 2024
The staff was helpful. Eager to give directions and came to room to help with tv immediately. Very friendly.
Comment from Hotel Management
20 May 2024 by AGM, Hotel Management
Thank you for your review and for highlighting our helpful and friendly staff. We're delighted to hear that our team was able to assist you promptly and with a smile. Providing excellent service and ensuring our guests feel welcome and supported throughout their stay is always our top priority. We're glad we could make your experience a positive one, and we appreciate your kind words. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon!
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
20 May 2024 by AGM, Hotel Management
We're truly sorry to hear that your experience fell short of your expectations. Your satisfaction is incredibly important to us, and we regret that we didn't meet that standard during your stay. We would greatly appreciate any specific feedback you can provide about what went wrong so that we can address the issues and prevent them from happening in the future. Our goal is to ensure that all our guests have a comfortable and enjoyable stay with us, and we apologize for any shortcomings you experienced. If there's anything else you'd like to share with us or if there's anything we can do to make things right, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to regain your trust in the future.
by A verified traveler
Posted 16 May 2024
Dirty twin size roll out bed- floor not completely vacuumed- bathroom not completely cleaned- service was through but half ass done- no refund
Comment from Hotel Management
20 May 2024 by AGM, Hotel Management
We're sincerely sorry to learn about the unsatisfactory experience you encountered during your stay. Your comfort and satisfaction are paramount to us, and it's deeply disappointing to hear that we failed to meet your expectations in terms of cleanliness and service quality. Please accept our most sincere apologies for the inconvenience caused.Rest assured, we take your feedback seriously and will address these issues with our housekeeping team immediately to ensure that our standards are upheld and improved upon. We understand the importance of a clean and well-maintained environment for our guests, and we regret that we fell short in this instance.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
20 May 2024 by AGM, Hotel Management
Thank you for sharing your score with us. We appreciate your feedback and are glad to hear that overall, you had a positive experience during your stay. If there are any specific areas where you believe we excelled or where you think we could improve further, please don't hesitate to let us know. Your insights help us enhance our services and ensure that each guest has a memorable stay with us. We hope to welcome you back again in the future for another great experience. Thank you for choosing us for your accommodations!
by A verified traveler
Posted 11 May 2024
Very clean rooms. Professional staff
Comment from Hotel Management
13 May 2024 by AGM, Hotel Management
Thank you for choosing to stay with us and for taking the time to leave such a positive review. We're thrilled to hear that you found our rooms to be very clean and that our staff provided a professional service.Maintaining a high standard of cleanliness and delivering exceptional service are top priorities for us, and we're delighted that we could exceed your expectations in these areas.We appreciate your kind words and hope to have the pleasure of welcoming you back for another wonderful stay in the future.
by A verified traveler
Posted 2 May 2024
