Ratings based on 982 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Algona
Posted 26 May 2024
This place needs a total renovation. We couldn't even get in to the 2 rooms we had the first night. One door we had to lift the handle up to get in. The 2nd room we had to actually lift up on the handle hard enough to lift the door a bit to get it open. Lots of lights out, and no fridge in our rooms.
The beds were comfortable and breakfast was made to order. First day breakfast was great. The 2nd morning the eggs were very undercooked.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
22 May 2024 by Manager, Hotel Management
Hello Nancy, We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us with more details about your experience so we can address any concerns you may have. We value your feedback and strive to make each guest's stay exceptional.
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
18 May 2024 by Manager, Hotel Management
Hello Michael,We're sorry to hear you didn't fully enjoy your stay. Please feel free to reach out to us with any feedback you may have so we can make improvements.
by A verified traveler
Posted 16 May 2024
Couldn't find front door, and i end off getting in back of the property. One of hotel guest trying fight with other guests and my self. Looks like he is on something. People walking around smoking. When i was going out for the food, looks like someone trying sell drug. In the room, all the chairs fake leather are all off and nasty. I had to eat in my vehicle. I will never stay here again.
Front desk lady was very nice tho
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Young-il, Thank you for sharing your experience with us. We're sorry to hear about the challenges you encountered during your stay. We value your feedback as it helps us improve our services for future guests. We're glad you found our front desk staff to be friendly. Our priority is the comfort and safety of all our guests, and we will address your concerns accordingly.
by A verified traveler
Posted 15 May 2024
Reserved 2 rooms for 3 days. Both rooms dirty, stained linens, smelly, and noisy. One room had one working lightbulb. When asked for light bulbs, the front desk acted like it was an incovenience. She replaced 2 and the 3 vanity lights in the bathroom never worked even then. The only highlight was the young man at the front desk who was only in his second week there. He seemed genuinely concerned about us and our stay. We stayed for the one night and asked for cancellation of the other 2, for that I am thankful they complied with. Never have I seen a Days Inn in this sort of condition. We were in town for a funeral. 2 other relatives where also staying in 2 diffferent Wyndham properties, they had the same issues as us. In my work life as a field engineer, I have done extensive travelling upwards of 2-3 months per year staying in various hotels across the region. I realize that things might never be perfect, but this wasn't even close.
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello David, We regret to hear about the issues encountered during your recent stay. Your feedback will be shared with the relevant departments for necessary improvements. We appreciate your recognition of our front desk staff member and are glad they could assist during a difficult time. Should you have further concerns, we recommend reaching out to our management for further assistance. Thank you for bringing these matters to our attention.
by A verified traveler
Posted 14 May 2024
Tv only had 1 channel. Morning coffee was nasty. And the door did not always work. I had to get another room because the door did not work in the first room. And the second door worked after several try’s each time.
Comment from Hotel Management
15 May 2024 by Manager, Hotel Management
Hello Keith, We appreciate your feedback on the TV, coffee, and door concerns during your stay. We value guest input to enhance our services. We recommend sharing any difficulties during future visits for prompt assistance.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
17 May 2024 by Manager, Hotel Management
Hello Ramona, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
by A verified traveler
Posted 13 May 2024
Older building that needed touchup paint and walls cleaned. Staff was very friendly and helpful.
Comment from Hotel Management
14 May 2024 by Manager, Hotel Management
Hello John, We appreciate your feedback on our friendly staff. Your comments about the building have been noted for future improvements. Thank you for choosing to stay with us.
by A verified traveler
Posted 13 May 2024
Sheets and bedspread appeared to be clean but had several dark stains; one like had been blood. Room stuffy and had no AC
Comment from Hotel Management
15 May 2024 by Manager, Hotel Management
Hello Kirk, We appreciate your feedback and apologize for any inconvenience. Our housekeeping team will be reminded to ensure the cleanliness of all linens. We regret to hear about the room temperature issue; please note that fans are available upon request to improve air circulation. Thank you for bringing these concerns to our attention.
by A verified traveler
Posted 9 May 2024
This property is old and not kept up very well. The lamp shade in our room was damaged, the floors may have been vacuumed but the carpet was so old it didn't help. The shower head fell off, my husband put it back on. The hot tub had jets that put out as much as a person blowing a bubble. The one GOOD thing was the made to order breakfast. Surprisingly good for a free breakfast, and the cook was very congenial and pleasant. Put some major bucks into this facility and it will help.
Comment from Hotel Management
11 May 2024 by Manager, Hotel Management
Hello Norma,We appreciate your detailed feedback on your recent stay. Our team will address the maintenance areas you mentioned to ensure a more consistent guest experience. It's great to hear you enjoyed our made-to-order breakfast service; we'll pass your kind words along to our chef. Your suggestions for improvements are noted, and we always strive to enhance our guest experience.
