Ratings based on 106 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2023 on Hotels
The lady manager was very rude and non respectful.. she got her her husband to intimidate us.. he was rude as well. Other guess also said the same.
Comment from Hotel Management
17 Nov 2023 by Kamaria RediResponse Specialist, Hotel Management
Dear Shanna, Thank you for taking the time to tell us about your experience at the RED ROOF INN BISHOPVILLE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you had with our staff. Feedback from our guest is always welcome as we strive to continuously improve the quality of our guest services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 23 Sep 2023 on Hotels
Comment from Hotel Management
24 Sep 2023 by Sharma RediResponse Specialist, Hotel Management
Hello Thomas,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN BISHOPVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Stay far away
Posted 4 Sep 2023 on HotelsGot two rooms
First room door didn’t lock wanted to get manager but said it would possibly be next morning. After a while we got another room. Musty smell
Second room visible mold but we couldn’t get a new room or money back because we went through hotels.com. So we were stuck. Mold on the ceiling under fridge and on the lamp. I have suffered a migraine every day since Saturday morning. I slept in my truck the last night until it was time to pack up and leave. This was made aware and nothing they could do because they were “sold” out
Comment from Hotel Management
6 Sep 2023 by Dannielle Rediresponse Specialist, Hotel Management
Dear Jennifer,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BISHOPVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the the foul odor, issue with the door lock, encounter with possible mold in the room along with the other issues mentioned. We will take your comments into consideration to make changes to improve Redroof customer experience. In regards to your feedback, I have notified the property of your concerns in an effort to have the room reviewed. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for posting your review. I do hope that you will visit any of our other brand locations, in the future.Sincerely,DannielleRed Roof Management
by A verified traveler
Posted 27 Aug 2023
The room was not that clean and the had holes in the top spread and we found a bed bug on our bed
Comment from Hotel Management
28 Aug 2023 by Sharma RediResponse Specialist, Hotel Management
Dear Shonda,I appreciate you sharing your feedback following your stay at the RED ROOF INN BISHOPVILLE. I was saddened to read that your stay fell short of your expectations due to the cleanliness of your room not being up to your standards, the holes you mentioned in the top spread, and the pest you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 10 Aug 2023
Property was clean and recently renovated and the beds were extremely comfortable. Shower did not have a lot of press but was larger than expected.
A lot of foot and vehicle traffic around the hotel but dining options were plentiful and staff were great.
Comment from Hotel Management
11 Aug 2023 by LaTunde Murrant. Rewards Specialist, Hotel Management
Dear Valued Guest,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN BISHOPVILLE. We value you as our guest and welcome your 4/5 score. We are happy to read that the dining options were plentiful, staff were great, the property was clean and the beds were extremely comfortable. However, regarding your comment that the shower did not have a lot of press will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Aug 2023
Comment from Hotel Management
7 Aug 2023 by LaTunde Murrant. Rewards Specialist, Hotel Management
Hello Denisse, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BISHOPVILLE and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 23 Jul 2023
Comment from Hotel Management
16 Aug 2023 by Dannielle Rediresponse Specialist, Hotel Management
Hello Jaelah, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN BISHOPVILLE and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management
by A verified traveler
Posted 27 Jun 2023
Terrible, bathroom disgusting, ceiling falling off (paint and popcorn, towels dirty, bugs, floor dirty, really really bad.
Comment from Hotel Management
29 Jun 2023 by GM, Hotel Management
I'm sorry to hear that you had a bad experience at our property. We always strive to improve and I will share the details of your stay with our staff.
by A verified traveler
Posted 18 Apr 2023
Nothing
Comment from Hotel Management
18 Apr 2023 by GM, Hotel Management
I'm sorry that you had a bad experience staying with us. If there was anything specific that was problematic with your stay please let us know and we can prevent that issue from happening again in the future.
by A verified traveler
Posted 3 Apr 2023 on Hotels
Comment from Hotel Management
4 Apr 2023 by Samantha RediResponse Specialist, Hotel Management
Thank you for your review, Johnny. Myself and the staff at the Red Roof Inn Bishopville strive to provide guests with all the comforts of home, so I am disappointed to see your 4/10 score. In order to understand what prompted your 4/10 score, please consider adding comments to your review in the future to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Samantha RediResponse Specialist
