Ratings based on 1,068 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Lovely stay in The Grand, York with friends. Beautiful hotel, helpful staff and lovely food. Also used the spa facilities which we really appreciated after a long day of taking in the sights.
by A verified traveler
Posted 11 Jun 2024
Great rooms. Lots of amenities. The doorman (Rob) was super friendly and professional.
by A verified traveler
Posted 9 Jun 2024
It was close to the train station. So that was very convenient for us.
by A verified traveler from Paignton
Posted 9 Jun 2024
Excellent service and facilities.
Comment from Hotel Management
9 Jun 2024 by The Guest Relations Team, Hotel Management
Dear Philip, Thank you for your kind words regarding the excellent service and facilities at The Grand. I am delighted to hear that you had a wonderful experience with us.Should you plan to return to York, please feel free to contact us directly to ensure another exceptional stay.With my kindest regards,Kim Bradshaw
by A verified traveler
Posted 7 Jun 2024
This was my second stay at The Grand York. This is a true 5-Star hotel that is conveniently located close to the train station (5-minute walk) as well as the City Center. You will not be disappointed with The Grand.
Comment from Hotel Management
8 Jun 2024 by The Guest Relations Team, Hotel Management
Dear Kenneth,Thank you for your wonderful 5 out of 5 review and for choosing to stay with us again. I am thrilled to hear that you had another delightful experience at The Grand. Your kind words about our convenient location and overall service are greatly appreciated and will be shared with the team.On your next visit, I highly recommend dining at The Rise. With its modern British cuisine, locally sourced ingredients, and immersive open kitchen, it offers a unique and memorable dining experience that perfectly complements your stay.If you plan to return to York, please do not hesitate to reach out. It would be my pleasure to assist with any arrangements to ensure your stay is just as exceptional.With My Kindest Regards,Phoebe HensonGuest Relations Executive
by A verified traveler
Posted 6 Jun 2024
Excellent stay.
Comment from Hotel Management
8 Jun 2024 by The Guest Relations Team, Hotel Management
Dear Stephen,Thank you for your excellent 5 out of 5 review! I am delighted to hear that you had such an enjoyable stay at The Grand. Your kind words are greatly appreciated and will be shared with the team.On your next visit, you might consider indulging in our award-winning Afternoon Tea at The Rise. With stunning views over the city walls, it’s the perfect way to relax and savour a variety of delectable treats.If you plan to return to York, please do not hesitate to reach out. It would be my pleasure to assist with any arrangements to ensure your stay is just as excellent.With My Kindest Regards,Phoebe HensonGuest Relations Executive
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
8 Jun 2024 by The Guest Relations Team, Hotel Management
Dear Natalia,Thank you for your fantastic 5 out of 5 rating! I am delighted to hear that you had such a positive experience at The Grand.On your next visit, you might enjoy a visit to our tranquil Spa. Nestled in the hotel's former vaults, The Spa offers a range of rejuvenating treatments and state-of-the-art facilities, perfect for relaxation and rejuvenation.If you plan to return to York, please do not hesitate to reach out. It would be my pleasure to assist with any arrangements to ensure your stay is just as delightful.With My Kindest Regards,Phoebe HensonGuest Relations Executive
by A verified traveler
Posted 4 Jun 2024
Once again no VIP extras. I don’t want to have to ask - they should be automatically provided
Comment from Hotel Management
8 Jun 2024 by The Guest Relations Team, Hotel Management
Dear Ali,Thank you for your positive 5 out of 5 rating. I am pleased to hear that you enjoyed your stay at The Grand, though I am sorry to learn about the oversight regarding your VIP extras.We strive to provide a seamless and exceptional experience for all our guests, especially our VIPs. I will share your feedback with the team to ensure we improve on this aspect.During your next visit, I would highly recommend dining at The Rise. With its open kitchen and a delightful selection of seasonal and locally sourced dishes, it offers a unique and immersive dining experience that you will surely enjoy.If you plan to return to York, please do not hesitate to reach out. It would be my pleasure to assist with any arrangements to make your stay perfect.With My Kindest Regards,Phoebe HensonGuest Relations Executive
by A verified traveler
Posted 2 Jun 2024
An amazing property near the railway station and in the heart of York
Comment from Hotel Management
7 Jun 2024 by The Guest Relations Team, Hotel Management
Dear Suba,Thank you for your wonderful review. I am thrilled to hear that you found The Grand to be an amazing property and appreciated our convenient location near the railway station and in the heart of York.During your next stay, I highly recommend visiting our luxurious spa, set in the hotel's atmospheric former vaults. It offers a tranquil escape with a variety of treatments and facilities designed for ultimate relaxation.Please feel free to contact me if you plan to return to York. I would be delighted to assist with your next stay.With My Kindest Regards,Phoebe HensonGuest Relations Executive
by A verified traveler
Posted 2 Jun 2024
Just awesome
Comment from Hotel Management
8 Jun 2024 by The Guest Relations Team, Hotel Management
Dear Arthur,Thank you for your fantastic 5 out of 5 review! I am thrilled to hear that you found your experience at The Grand to be excellent. Your kind words are greatly appreciated and will be shared with the team.On your next visit, you might enjoy a tranquil escape at our beautifully appointed Spa. Nestled in the hotel's former vaults, The Spa offers a range of rejuvenating treatments and facilities including a swimming pool, aromatic steam room, and Nordic dry sauna.Should you plan a return to York, please do not hesitate to reach out. It would be my pleasure to assist with any arrangements to ensure your stay is just as delightful.With My Kindest Regards,Phoebe HensonGuest Relations Executive
