Ratings based on 1,068 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Great stay. Thankyou
Comment from Hotel Management
18 May 2024 by The Guest Relations Team, Hotel Management
Dear Sherry,Thank you for your lovely review! I am delighted to hear that you had a great stay with us at The Grand.During your next visit, I recommend indulging in our award-winning Afternoon Tea at The Rise, where you can enjoy a delightful array of savoury and sweet treats with stunning views over the city walls.We look forward to welcoming you back soon.Kind regards,Antoine Echassoux
by A verified traveler from Newland
Posted 16 May 2024
Super attentive staff. Rooms were very comfortable and well decorated. Dinner was fantastic with great professionalism.
Comment from Hotel Management
18 May 2024 by The Guest Relations Team, Hotel Management
Dear Russell,Thank you for your wonderful review! I am delighted to hear that you found our team super attentive and enjoyed the comfort and décor of your room. It's also fantastic to know that you had a great dining experience with us.On your next visit, you might consider experiencing our Cookery School, where you can learn from our expert chefs and enjoy a fun, interactive culinary adventure.We look forward to welcoming you back to The Grand.With my kindest regards,Antoine Echassoux
by A verified traveler
Posted 15 May 2024
Modern room, great service, the view out the window facing people sat at the bus stop opposite wasn’t great but the room more than made up for it.
Comment from Hotel Management
18 May 2024 by The Guest Relations Team, Hotel Management
Dear Thomas,Thank you for taking the time to share your review. I am pleased to hear that you enjoyed your modern room and the great service provided by our team. Your feedback regarding the view is appreciated, and I am glad the quality of the room enhanced your stay.During your next visit, you might enjoy our Afternoon Tea at The Rise, where you can take in stunning views over the city walls while indulging in a delightful selection of savoury and sweet treats.Should you plan another trip to York, please do not hesitate to reach out to us.Kindest regards,Antoine Echassoux
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
18 May 2024 by The Guest Relations Team, Hotel Management
Dear Deborah,Thank you for your outstanding rating! I am thrilled to know that your experience at The Grand was exceptional. Our team strives to provide the best service, and your kind words are greatly appreciated.If you plan to visit York again, I highly recommend trying our fine dining restaurant, Legacy. It offers a unique tasting menu that showcases the best of Yorkshire's produce with a modern twist, perfect for celebrating special occasions.We look forward to welcoming you back soon.With my kindest regards,Antoine Echassoux
by A verified traveler
Posted 14 May 2024
An excellent hotel with excellent staff. Loved the spa as well.
Comment from Hotel Management
18 May 2024 by Guest Relations Team, Hotel Management
Dear Gregory,Thank you for your fantastic review! I am delighted to hear that you had an excellent experience at The Grand and appreciated our team's efforts to make your stay memorable. It is wonderful to know that you enjoyed the spa – it truly is a tranquil escape in the heart of York, offering a variety of indulgent treatments and top-notch facilities.Should you plan another visit to York, please feel free to reach out to us. We would be more than happy to assist you in making your next stay even more special.Kind regards,Antoine Echassoux
by A verified traveler
Posted 13 May 2024
Would be very nice to be able to use the HDMI inputs for displaying computer on large TV screen
Comment from Hotel Management
13 May 2024 by The Guest Relations Team, Hotel Management
Dear Robert,Thank you for your fantastic review and for sharing your thoughts with us. We are delighted that you had a positive experience at The Grand and appreciate your suggestion regarding the HDMI inputs for our in-room TVs.Should you plan a return visit to York, please do consider joining us at The Cookery School for an enriching culinary experience. It offers a variety of cooking courses that cater to both novice cooks and seasoned chefs alike, making it a wonderful way to enhance your stay.We look forward to welcoming you back to The Grand.With My Kindest Regards,Phoebe Henson
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
12 May 2024 by The Guest Relations Team, Hotel Management
Dear Disha,Thank you for your excellent rating on Expedia. It’s wonderful to see such positive feedback, and I'm thrilled that you enjoyed your experience with us.On your next visit, you may wish to explore The Spa at The Grand, a tranquil retreat set in our hotel's atmospheric former vaults, offering a variety of soothing treatments and luxurious facilities.We hope to welcome you back to The Grand soon.With My Kindest Regards,Phoebe HensonGuest Relations Executive
by A verified traveler
Posted 10 May 2024
May sound petty but on previous visits there was a turn down service
Comment from Hotel Management
11 May 2024 by The Guest Relations Team, Hotel Management
Dear Ian,Thank you for your fantastic 5 out of 5 rating on Expedia. It’s a pleasure to see that you enjoyed your time at The Grand, York so thoroughly.For your next visit, you might be interested in exploring our Cookery School, which offers a unique culinary experience under the guidance of our expert chefs. It's a perfect way to add an educational and enjoyable twist to your stay.I look forward to welcoming you back to The Grand.With My Kindest Regards,Phoebe Henson
by A verified traveler from London
Posted 7 May 2024
Comment from Hotel Management
9 May 2024 by The Guest Relations Team, Hotel Management
Dear Mikhail,Thank you for your excellent review. I'm thrilled to hear that you had such a positive experience with us. Our team is always committed to providing exceptional service and creating memorable stays, so it's wonderful to know that we achieved this during your visit.During your next stay, I highly recommend experiencing our award-winning Afternoon Tea at The Rise Restaurant, where you can indulge in a tower of savoury and sweet treats while enjoying stunning views of York’s city walls. Alternatively, you could treat yourself to a soothing treatment at The Spa, a tranquil escape set in the hotel's atmospheric former vaults.We look forward to welcoming you back to The Grand.Kind regards,Scarlett,The Guest Services Team
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
9 May 2024 by The Guest Relations Team, Hotel Management
Dear Rachel,Thank you so much for taking the time to share your review. I'm delighted to hear that you had a positive experience with us at The Grand. It's always wonderful to know when our guests appreciate the service and amenities that we offer.During your next visit, I highly recommend treating yourself to a luxurious dining experience at Legacy, our three AA Rosette-awarded fine dining restaurant. With an expertly curated tasting menu by our head chef, Ahmed Abdalla, and an exceptional wine list hand-picked by our sommelier, Derek Scaife, it's a culinary journey you won't want to miss.Alternatively, you might enjoy a relaxing afternoon at The Spa, where you can unwind with one of our soothing treatments or take advantage of our leisure facilities, including the aromatic steam room, Nordic dry sauna, and 14-metre swimming pool.We look forward to welcoming you back to The Grand.Kind regards,Scarlett,The Guest Services Team
