Ratings based on 7 Verified Reviews

4.7 out of 5
3.7 Room cleanliness
4.3 Service & staff
3.0 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 21 Dec 2023 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Oct 2023
3 out of 5
by A verified traveler

Smell of smoke and toilet

Posted 30 Sep 2023 on Hotels
2 days before coming to this hotel, I found out there was a fire in their spa. I was concerned, so asked for cancellation but it was refused saying it is just underground floor. When I arrived, I was given the top 10th floor. I must say that the hallway and the elevator was full of smoke smell. The room was fine but bathroom was stinking of ‘toilet pipes’ and sink was leaking at the bottom. Mini bar was empty, no usual toiletries left such as cotton buds etc, no iron. For that level Hôtel and price, it was disappointing. Overall it seems a new hotel but clearly have some unfinished stuff
5 out of 5
by A verified traveler

Service in an Ex-Soviet city.

Posted 4 Sep 2023 on Hotels
Great 3-night stay at the Novotel Bishkek! Staff were amazing with excellent English and were exceptional in arranging a complicated private tour. Furnishings are that clean, IKEA look (and smell) transporting me to my college dorm days. Location perfect.
5 out of 5
by A verified traveler

Posted 31 Jul 2023 on Hotels
Comment from Hotel Management
17 Aug 2023 by Mikhail M., Hotel Management
Dear Kristine,Thank you for your feedback! I will share it with our team which will serve as a good encouragement in our work.It is great to hear that you appreciated our service.We hope to welcome you again at Novotel Bishkek City Center!Kind regards,Mikhail MalininReservations supervisor
5 out of 5
by A verified traveler from Lombard

Posted 16 Nov 2021
Was there early as I had flight issues and it was a one day stay and was very glad for an early check in. Hotel looked like new construction and very clean with friendly staff
Comment from Hotel Management
17 Nov 2021 by Karina, Hotel Management
Dear Mr. Yang, Thank you for choosing our hotel for your previous stay in Bishkek. We appreciate your time for sharing your feedback with us. It was a pleasure to accommodate you earlier than our standard check in time. We will be glad to welcome you back in our hotel. Best regards, Karina Yafarova, Assistant of Front Office Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 22 Jan 2024 on Hotels
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