Hotels near Birmingham Zoo

"Usually enjoy my stay here. Morning staff (during checkout) is always friendly and helpful. That said, my most recent stay fell short of expectations. Had to relocate to a 2nd room after checking in. The tv in the original room would not turn on, and the bedside lamp was missing a light bulb and thus was unplugged (maybe just the light bulb instead). This location is also seemingly under construction. The gym was inaccessible due to the hallway being closed off during my most recent stay. "

"Didn’t have a pet nor use gym"

"It wasn’t worth the price. Needed new light bulbs in bedroom, coffee maker didn’t work, and seems like no one had checked that room or stayed in there in a while. I was really disappointed. I used to be in the hospitality industry and would have been reprimanded for this review. You can do better at this price!"

"Staff needs to do better wecolming "

"You have to call the staff to adjust the thermostat. Its locked in the room...ridiculous. 1st room we were in the sink was clogged and leaked so moved to a different room. Bathroom doors dont shut all the way, farm style doors that just slide over"

"clean room, restaurant open late"

"Several staff members were unengaging and fairly curt. The car valet guys were nice but having to valet the car every time we used it was inconvenient and expensive. During our 4 night stay, the room was only serviced the third morning at my request because I had spilled coffee on the sheet the first night and they didn't service our room at all the next day. They only did it the second morning because I requested it. The first night I also found a long dark hair on one of the hand towels and placed it on the floor to be replaced but no one came the next day. Our coffee pods and sugar in the room were never replaced and the trash wasn't emptied, even on the one day we had service. The Kelly hotel is attractive but we're not likely to stay again, which is a shame since our son and DIL live in Birmingham and we visit often."

"I was very disappointed in this hotel, although the breakfast was good The cleanliness of the room was unacceptable. I would suggest that you check your mattress in your sheets as you’re not sure what you are lying"

"Best place to stay in the area!"