Ratings based on 34 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Royal Square Hotel, Hotel Management
Thank you for taking the time to share your detailed feedback following your recent stay with us. We hope to have the opportunity to welcome you back in the future for an improved experience. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.
by A verified traveler
Posted 9 Mar 2024
Lovely welcome and very clean but the rooms were very small and everytime someone in the building use the toilet or shower the noise was umbearable. Also was not informed on parking fee of £6.00 per day and £15.00 per dog. Maybe this should be added to the description. The kitchen was being refurbed so there was no restaurant for the evening meal or cooked breakfast. On saying that the host was so friendly and helpful
Comment from Hotel Management
9 Mar 2024 by Royal Square Hotel, Hotel Management
Thank you for taking the time to share your detailed feedback following your recent stay with us. We're pleased to hear that you appreciated our warm welcome, cleanliness, and the helpfulness of our staff.We apologize for any inconvenience you experienced due to the size of the rooms and the noise from plumbing fixtures. Your comments regarding these aspects will be reviewed with our team to explore opportunities for improvement.Regarding the parking fee and pet charge, we have sent a separate email with all the stay information and we regret any oversight in communicating these charges to you prior to your arrival. We'll take your suggestion into consideration to ensure these details are clearly outlined in our descriptions for future guests.We also regret any inconvenience caused by the temporary closure of our kitchen for refurbishment. We understand the importance of providing dining options for our guests and are working diligently to complete the renovation as soon as possible.We're grateful for your understanding and patience during this time. We hope to have the opportunity to welcome you back in the future for an improved experience. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.
by A verified traveler
Posted 1 Mar 2024
Lies told by staff nasty staff on sun.the customer is always correct
Comment from Hotel Management
1 Mar 2024 by Royal Square Hotel, Hotel Management
Dear Jerry,Thank you for sharing your feedback. We're sorry to hear about your experience. We always strive to provide excellent service, and it's disappointing to learn that we fell short of your expectations. We take your comments seriously and will address them internally to ensure a better experience for our future guests. If there's anything else we can do to assist you, please don't hesitate to reach out.Best regards,Royal Square Hotel
by A verified traveler
Posted 13 Feb 2024 on Hotels
Hotel in need of work was told when l asked about evening meal they wasn’t doing anything was upgrading it but there didn’t seem to be any work started if l would have known would not have stopped rooms are dated
Comment from Hotel Management
29 Feb 2024 by Royal Square Hotel, Hotel Management
Thank you for taking the time to share your feedback with us. We genuinely value your input and apologize for any inconvenience you experienced during your stay.We're sorry to hear that our evening meal service was not available during your visit as our kitchen is under some maintenance. We understand how important dining options are for our guests, and we're working diligently to improve this aspect of our service. Rest assured, your comments have been shared with our team, and we are taking steps to address this issue promptly.Regarding the condition of our rooms, we appreciate your candid observations. Renovation plans are underway, and we're committed to enhancing the overall guest experience. Your feedback serves as valuable insight as we prioritize our improvement efforts.We sincerely hope to have the opportunity to welcome you back in the future, where we can provide you with a more enjoyable stay that reflects the high standards we strive to uphold.
by A verified traveler
Good, cheap place to stay
Posted 19 Dec 2023 on HotelsComment from Hotel Management
20 Dec 2023 by Royal Square Hotel, Hotel Management
We are always pleased to receive feedback from our guests in relation to their stay with us, and we are delighted with your rating and comments. We are glad that you loved our accommodation. Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience to our guests in the future. We are looking forward to having you back the next time you are in the area. Stay safe! Best regards, Royal Square Hotel
by A verified traveler
Posted 13 Nov 2023 on Hotels
Good budget hotel for the price.
Comment from Hotel Management
24 Nov 2023 by Royal Square Hotel, Hotel Management
We are always pleased to receive feedback from our guests in relation to their stay with us, and we are delighted with your rating and comments. We are glad that you loved our accommodation. Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your ratings about aspects of the room that need updating. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience to our guests in the future. We are looking forward to having you back the next time you are in the area. Stay safe! Best regards, Royal Square Hotel
by A verified traveler
1 night stopover
Posted 12 Nov 2023 on HotelsGood location for visit to NEC very compact room but OK.
Comment from Hotel Management
24 Nov 2023 by Royal Square Hotel, Hotel Management
We are always pleased to receive feedback from our guests in relation to their stay with us, and we are delighted with your rating and comments. We are glad that you loved our accommodation. Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your ratings about aspects of the room that need updating. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience to our guests in the future. We are looking forward to having you back the next time you are in the area. Stay safe! Best regards, Royal Square HotelEdit Remove
by A verified traveler
One night stay was enough
Posted 3 Nov 2023 on HotelsNot brilliant from the start pay extra for parking pay extra for breakfast. Put on second floor which I could barely get up the stairs (no lift) no restaurant food unless ordered in takeaway. I couldn’t get down stairs for food so ate next days sandwiches. Snacks were available to pay for. Bed very uncomfortable for me
Comment from Hotel Management
24 Nov 2023 by Royal Square Hotel, Hotel Management
We are always pleased to receive feedback from our guests in relation to their stay with us, and we are delighted with your rating and comments. Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your ratings about aspects of the room that need updating. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience to our guests in the future. We are looking forward to having you back the next time you are in the area. Stay safe! Best regards, Royal Square Hotel
by A verified traveler
It's ok
Posted 11 Oct 2023 on HotelsStayed for 1 night, very friendly and welcoming staff, room very small but ok for the 1 night, disturbed night due to boiler, other guests being loud and continuous banging of doors.
Comment from Hotel Management
24 Nov 2023 by Royal Square Hotel, Hotel Management
We are always pleased to receive feedback from our guests in relation to their stay with us, and we are delighted with your rating and comments. We are glad that you loved our accommodation, and it feels great to know that our staff and service left a positive impression on you. Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your ratings about aspects of the room that need updating. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience to our guests in the future. We are looking forward to having you back the next time you are in the area. Stay safe! Best regards, Royal Square Hotel
by A verified traveler
Posted 2 Oct 2023 on Hotels
Comment from Hotel Management
24 Nov 2023 by Royal Square Hotel, Hotel Management
We are always pleased to receive feedback from our guests in relation to their stay with us, and we are delighted with your rating. Thank you very much for your candid review. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your ratings. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience to our guests in the future. We are looking forward to having you back the next time you are in the area. Stay safe! Best regards, Royal Square Hotel
