Ratings based on 963 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Lovely overnight stay in a clean and stylish room with a comfortable firm bed. Was able to sleep well despite being right near a busy main road, good soundproofing. Breakfast was a delicious and extensive buffet style with a nice range of options. The whole atmosphere was calm and trendy, with a convenient location for our stay.
There were a few little odd issues like some lift buttons being damaged and TV being a bit temperamental. Could do with a little TLC in that respect but it didn't stop our stay being enjoyable.
Comment from Hotel Management
11 Jun 2024 by Karen, Guest Service Manager, Hotel Management
Dear Hayley, We would like to thank you for this review about your recent experience in our hotel.It is a delight to hear that you enjoyed a restful night's sleep and found the soundproofing of our rooms effective, even amidst the city's bustle. The team here is thrilled to know that the breakfast buffet was to your liking, offering a wide selection of choices to start the day right.However, we regret to hear about the issues you encountered with the lift buttons and the TV. Please be assured, our maintenance team is dedicated to ensuring all facilities are functioning properly and we will look into these concerns. While we strive to maintain the highest standards, occasionally, unexpected challenges arise and we appreciate your understanding.Your compliments on the cleanliness and amenities of our room are truly valued. We are committed to providing a comfortable and stylish environment, and it's rewarding to know these efforts resonate with our guests.We hope to welcome you back. Best wishes,Karen, Guest Service Manager
by A verified traveler
Posted 1 Jun 2024
Value for money, friendly, helpful and respectful staff.
Comment from Hotel Management
3 Jun 2024 by Karen, Guest Service Manager, Hotel Management
Dear Donald,Thank you for such a great review.Your appreciation of the value we offer at Pentahotel Birmingham is truly encouraging for us. We're thrilled to hear our team provided you with friendly, respectful, and helpful service. We take great pride in the cleanliness and condition of our hotel, and it's rewarding to know that these aspects stood out during your stay. Moreover, we're glad that the room amenities contributed to a comfortable and enjoyable experience.Please be assured that we are committed to delivering high-quality service and ensuring that our facilities meet your expectations. Feedback such as yours motivates us to continue enhancing our guest experience.We look forward to a return visit from you in the future.Best wishes,Karen, Guest Service Manager
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Karen, Guest Service Manager, Hotel Management
Dear Tara,Thank you for such a positive review.We are glad you had a pleasant experience; your positive feedback inspires us to continue with our efforts.It would be our pleasure to have you return on another occasion. Very best wishes,Karen, Guest Service Manager
by A verified traveler
Posted 30 May 2024
The place was filthy the rooms were full of stains and dirt, the beddings were full of hair and ripped. Absolute filth
Comment from Hotel Management
1 Jun 2024 by Karen, Guest Service Manager, Hotel Management
Dear Ezzahra,Thank you for taking the time to share your review.Please be assured, we take all feedback seriously and your comments regarding room cleanliness and the overall condition will be addressed internally. Our aim is to provide comfortable and spotless accommodations, and what you've described falls short of the high standards we set for ourselves. We would also like to apologize for any shortcomings in service and amenities that you experienced. While we are proud of our modern facilities and the unique touches we offer, such as our premium rain shower heads and sustainable amenities by Zenology, we understand that there is always room for improvement. We strive to ensure that every guest enjoys a quiet and comfortable stay, and it concerns us to learn that we did not meet this expectation for you. Regular floor walks and security measures are in place, particularly on weekends, to manage any internal noise and we continuously work on enhancing our guests' experiences.Kind regards,Karen, Guest Service Manager
by A verified traveler
Posted 21 May 2024
Best hotel I’ve been to yet !
Comment from Hotel Management
27 May 2024 by Karen, Guest Service Manager, Hotel Management
Dear Guest, Thank you for this great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to welcoming you back soon. Kind regards,Karen, Guest Service Manager
by A verified traveler from Dorchester
Posted 17 May 2024
Close to 02 academy. 2nd stay at this hotel. Both times have had a very comfortable stay
Comment from Hotel Management
20 May 2024 by Karen, Guest Service Manager, Hotel Management
Dear Nathan,Thank you for such a great review.It's wonderful to know that the comfort and cleanliness of your room met your expectations and contributed to a very comfortable stay. We're also delighted that the condition of our hotel and the quality of service provided by our staff left a positive impression on you. Our team takes great pride in ensuring our guests have access to the amenities that make their stay enjoyable, and it's rewarding to hear that our efforts resonated with your experience.We look forward to a return visit from you in the future.Best wishes,Karen, Guest Service Manager
by A verified traveler
Posted 17 May 2024
I only stayed one night but everyone seemed nice
Comment from Hotel Management
27 May 2024 by Karen, Guest Service Manager, Hotel Management
Dear Duana,Thank you for such a positive review.It is a delight to know that the overall condition of Pentahotel Birmingham and our dedicated service met your expectations and contributed to a positive experience. We are pleased that you found our rooms comfortably appointed, reflecting our commitment to providing a relaxing environment for our guests.While we aim for perfection, we regret if any aspect of the room amenities did not completely meet your satisfaction. Your feedback will be taken on board as we continuously seek ways to enhance the guest experience.It would be our pleasure to have you return on another occasion. Very best wishes,Karen, Guest Service Manager
by A verified traveler
Posted 9 May 2024
Thank you to Mr. Innnocent, Marli and the young lady with the braids. They were extremely kind and helpful. In addition, the lady at the front desk who told me the location of O2 Academy. Thanks again.
Comment from Hotel Management
15 May 2024 by Karen, Guest Service Manager, Hotel Management
Dear Guest, Thank you for this great review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back soon. Kind regards,Karen, Guest Service Manager
by A verified traveler
Posted 5 May 2024
Very good
Comment from Hotel Management
7 May 2024 by Karen, Guest Service Manager, Hotel Management
Dear James,Thank you for such a great review.Your commendations regarding the cleanliness of our rooms, the immaculate condition of our hotel, and the quality of service we provide are truly appreciated. It's heartening to know that our efforts to ensure the comfort and satisfaction of our guests do not go unnoticed. We take great pride in maintaining high standards and your feedback serves as a wonderful testament to the dedication of our team.Thank you once again for choosing Pentahotel Birmingham, and for taking the time to share such positive feedback. Rest assured, we are continually committed to delivering the exceptional service and memorable experiences you've come to expect from us.We look forward to a return visit from you in the future.Best wishes,Karen, Guest Service Manager
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
6 Jun 2024 by Karen, Guest Service Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope we can welcome you back in the future.Kind regards,Karen, Guest Service Manager
