Ratings based on 985 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
by A verified traveler
Posted 31 May 2024
by A verified traveler
Posted 27 May 2024
It is in a great location very close to Birmingham New Stree station with a plethora of shops in the heart of Birmingham.I did not eat supper at the hotel but from what I saw their menu seemed limited. However you are spolit for choice of places to eat within a short walking distance from the hotel.
by A verified traveler
Posted 6 May 2024
Excellent
Comment from Hotel Management
8 May 2024 by Lyndsey, Hotel Management
Thanks for the great review, I do hope we can welcome you back soon.
by A verified traveler
Posted 1 Apr 2024
Enjoyed my stay!
Comment from Hotel Management
16 Apr 2024 by Lyndsey, Hotel Management
Hi Olga Thanks for the 5* review. I do hope we can welcome you back soon. Kind regards Lyndsey
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
16 Apr 2024 by Lyndsey , Hotel Management
Hi Paul Thanks for the great review! I hope we can welcome you back soon :) Kind regards Lyndsey
by A verified traveler
Posted 23 Mar 2024
The Hotel is right in Birmingham city centre. You go outside and straight on a major shopping street, just around the corner is the main railway station. The hotel rooms are enormous, websites list the room sizes as sqf, but they should probably mean in square meters instead, as the room I am staying in must be at least a 100 square metres, with ceiling heights well over twice my height.
The lady on reception has been particularly friendly and helpful, she helped find the parking, came found me when I got lost going up the stairs to conference rooms, and gives me a friendly hello and smile when I go past. Little touches like this really help make hotels stand out, and you feel truly welcome as guest. So, yeah, cudos to the hotel's HR department and to the hotel manager for hiring great staff and training well.
The only slightly negative thing I warn potential guests about, is that although the parking is really close by to the hotel which is great for a city centre, you should check it out beforehand and oreint yourself to the correct exit from the railway station to the hotel as the parking is above, and it's easy to get turned around and go out the wrong exit if you are unfamiliar.
Comment from Hotel Management
23 Mar 2024 by Lyndsey , Hotel Management
Hi Christopher Thanks for the 5* Review, your feedback is greatly appreciated. I'm really happy to hear you had a great stay with us and enjoyed your stay with us. Thank you for your kind words about our team, I do hope we can welcome you back soon!
by A verified traveler
Posted 18 Mar 2024
Lovely place staff were really friendly nice clean room
Comment from Hotel Management
23 Mar 2024 by Lyndsey , Hotel Management
Hi Lisa Thanks for taking the time to leave feedback on your stay.I'm glad to see you had a great stay with us and found the room nice & clean, Thank you for your kind words about our staff. We do hope we can welcome you back soon
by A verified traveler
Posted 17 Mar 2024
Location perfect.
Comment from Hotel Management
23 Mar 2024 by Lyndsey , Hotel Management
Hi John Thanks for taking the time to leave feedback on your stay. We do hope we can welcome you back soon
by A verified traveler
Posted 2 Mar 2024 on Hotels
Comment from Hotel Management
12 Mar 2024 by Lyndsey , Hotel Management
Thank you for taking the time to leave feedback on your stay. I do hope we can welcome you back in the future.
