Ratings based on 402 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Mar 2024
by A verified traveler
Don't think I'll return to this hotel.
Posted 28 Jan 2024 on HotelsA very 'tired' hotel in need of some tlc. Room's bathroom required some repairs, namely the towel hooks were coming loose from the wall and no sink plug. Bedroom curtain at one end was missing some hangers so drooped and did not cover the window properly. This, compounded by the fact the motel-style rooms had very bright external lights outside the door, meant the room did not get very dark with curtains drawn. Resturant food very basic, either microwaved of frozen and oven cooked. Distubed in the night by load car revving from the car park. The girl on the reception was also responsible for cooking and bar duties (despite this, she was the best aspect of the hotel, doing a great job against all odds).
by A verified traveler
Posted 11 Jan 2024 on Hotels
Comment from Hotel Management
17 Jan 2024 by Florin Tircomnicu , Hotel Management
Dear Chris, Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations. Your input is invaluable, and we take all guest feedback seriously as we continuously strive to improve our services.We regret any inconvenience you may have experienced during your stay, and we would appreciate the opportunity to learn more about your specific concerns. If you could provide additional details or contact us directly, we would be grateful for the chance to address and resolve any issues you encountered. Our contact number is 02476639922.Guest satisfaction is our top priority, and we are committed to making every guest's stay enjoyable. We hope you will consider giving us another opportunity to exceed your expectations in the future. Thank you again for bringing your concerns to our attention.Sincerely,Florin TircomnicuOperations Manager
by A verified traveler
Posted 2 Dec 2023 on Hotels
Comment from Hotel Management
7 Dec 2023 by Florin Tircomnicu , Hotel Management
Dear Andrew,Thank you very much for a great rating. I am glad you had a wonderful stay at ibis Coventry South and I hope we will see you again whenever in Coventry. Thank you again for choosing our hotel for your stay in Coventry.As the Christmas is close, I would like to wish you health, prosperity and happiness.Best wishes, Florin Tircomnicu Operations Manager
by A verified traveler
Posted 30 Nov 2023 on Hotels
by A verified traveler
Great staff, cold room
Posted 20 Nov 2023 on HotelsWas extremely cold, and the light above my room door (outside) was not working. The parking bays certainly need the borders repainting. The staff, however were excellent and extremely helpful.
Comment from Hotel Management
24 Nov 2023 by Florin Tircomnicu , Hotel Management
Dear guest, Thank you for taking the time to review your stay at ibis Coventry South. We truly appreciate your feedback, both positive and constructive. We are so glad to hear that you found our staff helpful and excellent. We strive to ensure that all guests have a pleasant stay, which includes providing comfortable rooms and a safe environment. We are sorry to hear that your room was cold and I hope you have asked for an extra heater as we provide them on request. Regarding the light outside your room door not working, I have already addressed this issue and it has been taken care of it. Additionally, we plan on repainting the parking bays in the near future as well. Thank you again for bringing this to our attention!Florin TircomnicuOperations Manager
by A verified traveler
Not good
Posted 17 Nov 2023 on HotelsHard to identify staff. Bar staff wearing scruffy shell suit and T-shirt. Looked like some people were living there permanently.
Comment from Hotel Management
20 Nov 2023 by Florin Tircomnicu , Hotel Management
Dear Richard,Thank you for taking the time to share your experience with us. We appreciate your feedback and value all our customers’ opinions.We strive to ensure our staff present a professional image while at work, and we apologize if this was not the case during your stay. I will definitely look into this and investigate it further and take action.We take customer feedback seriously, as it allows us to improve our services and ensure we meet the needs of every one of our guests. We hope you will give us another chance in the future to make a better impression and provide you with the quality hospitality that we strive for every day.Florin TircomnicuOperations Manager
by A verified traveler
Ok...some room for improvement
Posted 15 Nov 2023 on HotelsBefore staying at this hotel I had read about how they had done work to improve it and effectively this was clear in the rooms. They were clean and the bathroom was in a new condition. The staff were extremely efficient and helpful. However there are a couple of areas that could still use improvement. The mattress was thin and thus hard as I was you feel the support underneath. As we're the pillows. So not the best night's sleep. Also, as it is a motel type of hotel, the outside light stays on all night and the curtains do not fully block it out. This woke me up regularly. Maybe lights with movement detection might be a solution...?
Overall though it was a satisfactory stay.
Comment from Hotel Management
24 Nov 2023 by Florin Tircomnicu , Hotel Management
Thank you for taking the time to review your stay with us. We are pleased to hear that you enjoyed the cleanliness of the room and bathroom, as well as the helpful staff. We understand that a comfortable bed and pillow can make or break a great night’s sleep, and we regret that we weren’t able to provide that for you on this occasion. We are always looking for ways to enhance our guests’ experience and will be sure to take your feedback into consideration when making improvements. As these are the same mattresses and beds all ibis hotels are using, I will definitely investigate this matter.At ibis Coventry South we strive to ensure our guests feel right at home in their accommodations and we apologize if this wasn’t the case during your stay with us. We hope that you will give us another chance in the future so we can show you what ibis hospitality is all about.Florin TircomnicuOperations Manager
by A verified traveler
Overnight stay
Posted 12 Nov 2023 on HotelsFound the hotel to be very satisfactory for an overnight stay when visiting relatives in the area. The room was clean and comfortable with a nice bathroom. As we arrived in darkness we found it difficult to locate the hotel so more signing on the approach roads would be beneficial.
Comment from Hotel Management
14 Nov 2023 by Florin Tircomnicu , Hotel Management
Thank you for your kind words about our hotel. We are delighted that both the room and bathroom were clean and comfortable during your stay. We appreciate your feedback regarding signing on the approach roads, as we strive to make our hotel as accessible as possible. Thank you again for taking the time to share your experience with us and we hope to welcome you back in the future.Florin TircomnicuOperations Manager
by A verified traveler
Posted 30 Oct 2023
The room wasn’t as what I expected but I’m asking for my refund! But getting no hope
Comment from Hotel Management
31 Oct 2023 by Florin Tircomnicu , Hotel Management
Dear Colin,Thank you for taking the time to review your experience at ibis Coventry South. We appreciate that you took the time to provide us with this feedback as it helps us to continually improve our services.However, I have investigated all the allegation made and did not come across to any footage of you being involved in a conversation with any other guests. It is a very serious accusation and it is unfair to have any of our guests associated with a criminal activity. There was nothing communicated to our staff on the check in/check out which is something that we normally expect from our guests. We encourage everyone to let us know about any issue so we can take action immediately in solving them on the spot.Thank you very much for choosing our hotel and I hope we will see you again in the future. If you would like to discuss this further, please do not hesitate to reach out.Florin TircomnicuOperations Manager
