Ratings based on 670 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
It's a beautiful hotel but for the six days that I stayed there the carpets in the hallways leading to my room were not vacuumed. The same little trash and dirt was on the carpet for the six days that I was there.
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear Bianca, Thank you for posting a review of your stay. We are pleased that we met most of your expectations and that you liked our beautiful property; however, we are very disappointed if we overlooked some housekeeping areas in the hallways. Please accept our apology. This will be addressed appropriately, and we appreciate your valuable feedback. We are continually striving to improve our guest experience, and we hope you will return soon so we can show you our commitment to exceptional hospitality.Best Regards,Shane HayGeneral Manager
by A verified traveler from Atlanta
Posted 4 May 2024
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Dear Stephanie, Thank you for this gracious rating! We always work hard to provide a high-quality experience for all our guests, so it's nice to hear that you had an enjoyable stay at Home2 Suites by Hilton Birmingham Downtown. We'd love to host you again someday for another great visit.Best Regards,Shane HayGeneral Manager
by A verified traveler
Posted 1 May 2024
After a 2-hour wait to get into the room, in spite of having reservations & arriving after 4 PM, the hotel staff left a bit to be desired. The desk clerk had a bad attitude (her cell phone time was interrupted), and the bar/restaurant employee ignored us until we inquired about who was working in the area. Turned out that she was the bartender but restaurant closed due to no cook.
Comment from Hotel Management
2 May 2024 by General Manager, Hotel Management
Dear Martha, Thank you for bringing this to our attention. We extend our sincerest apologies for the delay in accessing your room and for falling short of customer service. Your feedback will be addressed with the team to ensure improvements and enhance our guest experiences. We appreciate your patience and hope to have the opportunity to restore your confidence in us during your next visit to Birmingham.Best Regards,Shane HayGeneral Manager
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
10 May 2024 by General Manager, Hotel Management
Dear Martha, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Home2 Suites by Hilton Birmingham Downtown and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Best Regards,Shane HayGeneral Manager
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
9 May 2024 by General Manager, Hotel Management
Dear Jessie, Thank you for choosing Home2 Suites by Hilton Birmingham Downtown. We were pleased that we exceeded your expectations during your visit to Birmingham. Thank you for being our guest. If you find yourself in our area again, we hope to have another opportunity to provide you with an exceptional stay.Best Regards,Shane HayGeneral Manager
by A verified traveler
Posted 16 Apr 2024
The room seemed not as clean. Towels were dirty (or stained, didn’t want to find out). Hair was in the shower. The beds were really nice though! Very comfortable. The blackout curtains were almost too nice! The breakfast was okay, we took a look at the selection and ended up going somewhere else for breakfast. The location among the city was good! Within walking distance or short cab/car ride of lots of different stuff. Overall, for the price paid, it could’ve been better but it wasn’t terrible.
Comment from Hotel Management
17 Apr 2024 by General Manager, Hotel Management
Dear Rainee, We sincerely apologize for the cleanliness issues you encountered during your stay. Your feedback regarding the room condition is concerning, and we have shared it with our housekeeping team for immediate attention. It's gratifying to hear that you found the beds comfortable and the location convenient. We value your input on breakfast selection and will strive to improve. Thank you for your stay, and we hope to exceed your expectations in the future.Best Regards,Shane HayGeneral Manager
by A verified traveler
Posted 15 Apr 2024
Generally, we stay here often because it's easy to park and feels safe.
The night staff is really good at staying on their cell phone, but other than that. All good.
Comment from Hotel Management
16 Apr 2024 by General Manager, Hotel Management
Dear Lori, Thank you for your recent stay at Home2 Suites by Hilton Birmingham Downtown. Our goal is to offer our guests a relaxing, carefree stay, and we are glad you could appreciate all that we have to offer, most notably the convenient parking. However, we regret any service you encountered. We appreciate you bringing this to our attention. We will address this with our team. We appreciate you staying with us and hope to see you again soon.Best Regards,Shane HayGeneral Manager
by A verified traveler
Posted 15 Apr 2024
It's always clean and everyone is friendly
Comment from Hotel Management
16 Apr 2024 by General Manager, Hotel Management
Dear Lori, It was a pleasure having you as our guest at Home2 Suites by Hilton Birmingham Downtown, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our well-maintained property and friendly service met all your expectations! We look forward to welcoming you again the next time you are in the area. Best Regards,Shane HayGeneral Manager
by A verified traveler
Posted 7 Apr 2024
Great if you need to be by the hospital. Hotel is spacious. Lots of quick easy food. Not the best vacation location.
Comment from Hotel Management
8 Apr 2024 by General Manager, Hotel Management
Dear Therese, Thank you for choosing Home2 Suites by Hilton Birmingham Downtown! We are pleased you found our hotel spacious and convenient for hospital visits. While we understand it may not be ideal for vacations, we appreciate your feedback and hope to welcome you back for any future needs.Best Regards,Shane HayGeneral Manager
by A verified traveler
Posted 1 Apr 2024
conveniently located, decent breakfast, cleanliness could be better.
Comment from Hotel Management
2 Apr 2024 by General Manager, Hotel Management
Dear Natalya, Thank you for staying with us and reviewing your experience. We are delighted you enjoyed our convenient location and breakfast. However, we want to apologize for the cleanliness oversights you experienced. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are well-poised to serve you in the future. Thank you once more for choosing us; we appreciate your business.Best Regards,Shane HayGeneral Manager
