Ratings based on 628 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Very Nice
Comment from Hotel Management
11 Jun 2024 by Task Force Manager, Hotel Management
Dear Robert, We appreciate you choosing the Hilton Garden Inn Downtown Birmingham and are delighted you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to welcome you back in the future. Best regards,Angela M. BellTask Force Manager
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Task Force Manager, Hotel Management
Dear Charles, Thank you for choosing Hilton Garden Inn Downtown Birmingham. We are dedicated to providing a comfortable and pleasing atmosphere for our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best regards,Angela M. BellTask Force Manager
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
8 Jun 2024 by Task Force Manager, Hotel Management
Dear Levin, Thank you for the generous rating. It is always gratifying to receive praise for meeting expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Hilton Garden Inn Downtown Birmingham; we hope to see you again soon. Best regards,Angela M. BellTask Force Manager
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Task Force Manager, Hotel Management
Dear Haran, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at the Hilton Garden Inn Downtown Birmingham; we hope to see you again soon. Best regards,Angela M. BellTask Force Manager
by A verified traveler from FORTSON
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Task Force Manager, Hotel Management
Dear MICHAEL, It is wonderful to know you enjoyed everything about your time at Hilton Garden Inn Downtown Birmingham and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Best regards,Angela M. BellTask Force Manager
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by Task Force Manager, Hotel Management
Dear Gerald, We are delighted you enjoyed your stay at Hilton Garden Inn Downtown Birmingham. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will return whenever your travels bring you to our city.Best regards,Angela M. BellTask Force Manager
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Tracy, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Hilton Garden Inn Downtown Birmingham. Thanks for choosing us for your time in the city; we hope to see you again soon.Best Regards,Shane HayGeneral Manager
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
7 May 2024 by General Manager, Hotel Management
Dear Joel, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Hilton Garden Inn Downtown Birmingham. We'd love to host you again someday for yet another unforgettable visit.Best Regards,Shane HayGeneral Manager
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
23 May 2024 by General Manager, Hotel Management
Dear Raymond, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's nice to hear that you had an enjoyable stay at Hilton Garden Inn Downtown Birmingham. We'd love to host you again someday for another great visit.Best Regards,Shane HayGeneral Manager
by A verified traveler
Posted 29 Apr 2024
They cancelled 2 of my 3 rooms at Home To Suites and failed to. I tidy us until week of my daughter’s college graduation. So we paid more to stay at the Hilton property. Front desk service very unfriendly. No room clean up service at all for the 3 rooms we reserved. Shower out of shampoo. Breakfast area very messy, trash cans overflowing, ran out of coffee creamer, cups, lids, etc. we will not be back.
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Dear Kerry, We are sorry to hear about your disappointing stay at our hotel. We sincerely apologize for the inconvenience you experienced with your reservation, our service, and other concerns you outlined. Your feedback is of the utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will help us make the necessary improvements. We hope you will consider giving us another chance to provide your desired stay.Best Regards,Shane HayGeneral Manager
