Ratings based on 233 Verified Reviews
3.1 Room cleanliness
2.9 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Highway noise was load and constant.
Comment from Hotel Management
20 May 2024 by Hotel Management, Hotel Management
Dear Jobe, We're sorry to hear that the highway noise affected your stay. Guest comfort is important to us, and we understand how disruptive noise can be. Your feedback helps us enhance the overall experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more peaceful stay in the future.Sincerely,Hotel Management
by A verified traveler from Sulphur
Posted 11 May 2024
by A verified traveler
Posted 7 May 2024
The customer service and location
by A verified traveler
Posted 27 Apr 2024
by A verified traveler
Posted 27 Mar 2024
Location was dingy and smelled. No ice in the refrigerators
Comment from Hotel Management
28 Mar 2024 by Hotel Management, Hotel Management
Dear Jimmy, We appreciate your candid feedback regarding your recent stay with us. We are sorry if our location was inconvenient for you due to the odor from the area. We appreciate your honest insights and will promptly address the cause of the smell. Also, we apologize for the absence of ice in the refrigerators during your stay. Your feedback is valuable to us, and we take it seriously as we strive to improve our facilities and services. We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 23 Mar 2024
Odor in room. Probably cleaners but unpleasant and not much air flow.
Comment from Hotel Management
24 Mar 2024 by Hotel Management, Hotel Management
Dear David, Thank you for choosing Extended Stay America and providing your valuable feedback. We apologize for any discomfort caused by the odor in your room. Our housekeeping team strives to maintain a clean and fresh environment for all our guests, but it seems we may have fallen short in this instance. Your comments will be shared with our team to ensure a more enjoyable environment for our guests. We appreciate your understanding and hope you had a great stay overall. Your satisfaction is our priority, and we look forward to welcoming you back in the future for the flawless visit you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 6 Mar 2024
The Staff Is Very Friendly, And Are Always Available.
by A verified traveler
Posted 2 Mar 2024
It was okay being positioned next to an interstate.
Comment from Hotel Management
3 Mar 2024 by Hotel Management, Hotel Management
Dear Andrew, Thank you for choosing Extended Stay America and taking the time to share your experience. We're thrilled that you enjoyed the convenience of our location being close to the interstate and are glad you had a pleasant stay. It was a pleasure hosting your visit, and we look forward to seeing you again soon.Sincerely,Hotel Management
by A verified traveler
ITS GIVING MOTEL 6
Posted 14 Dec 2023 on HotelsIt took me an extra 30 minutes to check in because they didn’t have the room cleaned so I checked in about 340. I was OK with the fact that they told me I was gonna have to use the key multiple times because the way their locks were not properly installed. When I got in the room, the refrigerator has a disgusting orange corrosion. I guess that the tub had as well. There was no shower curtain on the tub. The shower didn’t properly work when I attempted to turn the water on it was extremely hard and then it would not turn off. I had to call the property to get it turned off and it’s still Only went down to a drip. There was roaches baby ones going down the hall as I am making my way towards the room. It was not giving extended stay. It was giving Motel 6 and it was by far the worst stay I’ve had an extended stay, and I always stay at extended stay. I told people about this and I was supposed to be contacted within 72 hours and no one has said anything.
Comment from Hotel Management
15 Dec 2023 by Hotel Management, Hotel Management
Dear Sigourney, We sincerely apologize for the distressing experience you had with our hotel. It's concerning to read about the various issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. Meanwhile, if you wish to discuss this further or have any queries, please do not hesitate to reach out to us directly at the hotel. While we know that this stay did not meet your expectations, we are hopeful for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 6 Nov 2023 on Hotels
