Ratings based on 984 Verified Reviews
3.2 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
This property is severely rundown. No plants in the planters off the floors. Green moss or plastic plants would look better . Multiple rooms left open as they needed cleaning . Parking is 5$ which is add as it’s not a downtown hotel and they don’t provide valet. The staff was rude not professional . We called 2 times for cups glasses which were not in our room . When we went to get some paper cups on the housekeeper cart we were accused of stealing . The bathtub ran constantly. We did eat at Ruth’s Chris to discover we were not allowed to charge it to our room which we’ve always done in the past. Lastly, the indoor pool wasn’t heated . It’s really sad the condition of this hotel as it USED to be one of the best .
by A verified traveler from Coos Bay
Posted 27 Apr 2024
by A verified traveler
Posted 24 Apr 2024
by A verified traveler
Posted 21 Apr 2024
Our stay wasn’t bad at all, the property definitely needs a face lift but I hear they are renovating in September.
Comment from Hotel Management
22 Apr 2024 by JP, Hotel Management
Dear Brody,Thank you, for your review! Yes, you are correct about the renovation! We look forward to seeing you, again!Sincerely,Hotel Management
by A verified traveler
Posted 20 Apr 2024
This property is old not up to date old furniture old windows dirty windows old curtains this property is not worth the amount I paid to stay
Comment from Hotel Management
22 Apr 2024 by JP, Hotel Management
Dear Myeshia,Thank you, for your review. We are sorry that you did not enjoy your stay. On a positive note, our hotel is scheduled to be renovated in September. We hope to see you again!Sincerely,Hotel Management
by A verified traveler
Posted 1 Apr 2024
Won’t be back to this location until it’s renovated. It’s in very poor shape.
Comment from Hotel Management
8 Apr 2024 by JP, Hotel Management
Dear Justin,Thank you, for your review. I am sorry you did not enjoy your stay. We are scheduled for a renovation this September.Sincerely,Hotel Management
by A verified traveler
Posted 28 Mar 2024
The room itself was very clean. The halls and elevator areas need a bit more work.
Comment from Hotel Management
28 Mar 2024 by JP, Hotel Management
Dear Angela,Thank you, for your positive review! Thank you, for the feedback about halls and elevator. We will have a renovation starting in September. We hope to see you again.Sincerely,Hotel Management
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
27 Mar 2024 by JP, Hotel Management
Dear Tammy,Thank you very much for the 5* rating!
by A verified traveler
Posted 25 Mar 2024
Asked for towels and never got them, and called downstairs twice
Didn’t have hot water. Water was luke warm at best after running it for abt 10 minutes. Drain in bathroom sink took abt 30 minutes to drain completely.
Comment from Hotel Management
25 Mar 2024 by JP, Hotel Management
Dear Eric,Thank you, for your review. I am sorry that there were some issues with your stay. That is certainly not our goal. I will share your feedback with both our housekeeping and maintenance departments. Would you mind sharing what was your room number so I can ensure the items are addressed?Sincerely,Hotel Management
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
15 Apr 2024 by JP, Hotel Management
Dear Jeremy,Thank for your 5* rating!
