Ratings based on 978 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
Power shut down till midnight for many hours during the day. I would appreciate the refund of charges collected for nights stay...
Comment from Hotel Management
29 May 2024 by Wendy, Hotel Management
Dear Sandeep, We apologise for the inconvenience, It was a power outage in the area from 9pm till midnight. Please can you confirm the room number you stayed in Kind Regards DT Coventry team
by A verified traveler
Posted 17 May 2024
The reception staff were very welcoming as was the pool staff and the restaurant staff too
Comment from Hotel Management
18 May 2024 by wendy, Hotel Management
Dear Andrew, Thankyou for the 5 out of 5!we have passed your lovely feedback on to the teamWe hope to welcome you back in the futureKind Regards Wendy Front office Manager
by A verified traveler
Posted 13 May 2024
The room was lovely and the staff are excellent
Comment from Hotel Management
14 May 2024 by wendy, Hotel Management
Dear HayleyThankyou for the 5 out of 5 reviewWe hope to welcome you back in the futureKind Regards Wendy - Front Office manager
by A verified traveler
Posted 12 May 2024
Nice and quiet hotel with good quality and clean rooms, for a little getaway near London it was perfect. Staff were super nice too, 10/10 for service. Would stay again and planning too.
Comment from Hotel Management
13 May 2024 by wendy, Hotel Management
Dear Nick.Thankyou for the great review, We look forward to welcoming you back Kind Regards Wendy Front Office manager
by A verified traveler
Posted 22 Apr 2024
We didn't like that the spa closed at 7pm. We didn't like that it costs extra to use which wasn't clear on the website. I think it outrageous that parking costs extra given the location.
We liked the size of the room and having a bathtub. The beds were excellent and it was quiet.
We gave the restaurant a miss after finding out that a wedding was taking place in that space. We were not made aware of that when we arrived.
Comment from Hotel Management
25 Apr 2024 by Kelly, Hotel Management
Good morning Thank you for your review.We are sorry you were not happy with some parts of your stay. If you would like to contact the hotel we could discuss this further.Kind regards
by A verified traveler
Posted 21 Apr 2024
Stay was fine. Bed wasn’t very comfortable to bed be very honest lead to having uneasy broken sleep because wasn’t comfortable. Breakfast on the day, was £18/£19 pound I beleive, but was an average breakfast and was not worth that price. Otherwise stay was fine. Stay were friendly.
Comment from Hotel Management
25 Apr 2024 by Kelly, Hotel Management
Good morning Thank you for your review.We are sorry to hear you were not happy with some parts of your stay. If you would like to contact the hotel we could look into this for you.Kind regards
by A verified traveler
Posted 21 Apr 2024
Lovely modern hotel. Staff extremely helpful. Bed was very comfortable and breakfast was excellent.
Comment from Hotel Management
21 Apr 2024 by wendy, Hotel Management
Dear Carol, thankyou for your great review and the 5 out of 5, we hope to welcome you back in the futureKind RegardsWendy
by A verified traveler
Posted 14 Apr 2024
Excellent, friendly staff
Comment from Hotel Management
14 Apr 2024 by wend, Hotel Management
Thankyou for leaving us a 5 out of 5 we hope to welcome you back in the futureKind Regards Wendy Front office manager
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
30 Apr 2024 by wendy, Hotel Management
Thankyou for the 5 out of 5 !We hope to welcome you back Kind Regards Wendy Front office manager
by A verified traveler
Posted 6 Apr 2024
I didn’t like the fact that I was staying in the hotel and I had to pay for parking. In my opinion, parking should be free when you are paying for a stay. Secondly, the breakfast options were are very limited.
Comment from Hotel Management
8 Apr 2024 by wendy, Hotel Management
Dear Jenny, thankyou for your feedback with we have shared with our management team, we hope to have the opportunity to welcome you back on the future, Kind Regards DT Coventry team
