Ratings based on 964 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
Fab position on the canal. Staff were lovely. Would highly recommend this hotel. X
Comment from Hotel Management
8 May 2024 by Operations Manager, Hotel Management
Dear Phillip,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
8 May 2024 by Operations Manager, Hotel Management
Dear Thilan,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
by A verified traveler
Posted 5 May 2024
Good location and quiet
Comment from Hotel Management
8 May 2024 by Operations Manager, Hotel Management
Dear Julia,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
by A verified traveler
Posted 3 May 2024
Good night sleep rooms clean could hear through walls. Did sleep good
Comment from Hotel Management
8 May 2024 by Operations Manager, Hotel Management
Dear David,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
by A verified traveler
Posted 27 Apr 2024
Really enjoyed our stay, hotel was clean and staff were really helpful. Kettle in the room was faulty, spoke to the desk and a replacement was sent up quickly. Close to nearby shopping centre which was great for choosing somewhere to eat.
Comment from Hotel Management
30 Apr 2024 by Operations Manager, Hotel Management
Dear Jonathan,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
by A verified traveler from County Durham
Posted 10 Apr 2024
The room I stayed in was very dated and tired. The bathroom, in particular, was in desperate need of an update. There was loose, mouldy silicone around the bath and shower area. Also, the pipes were rattling and banging, which woke me up several times throughout my two-night stay. I didn't mention these issues to the hotel staff because they didn't even ask me if everything was fine while checking out. Despite paying more than other hotels and expecting the standard that Copthorne portrays, I won't be returning to this hotel.
Comment from Hotel Management
11 Apr 2024 by Operations Manager, Hotel Management
Dear Martin,Thank you for taking the time to share your feedback following your recent visit. Please accept my apologies for the shortfalls in service and standards you experienced. It is through feedback such as yours that we can use constructively to improve our standards and service and I will be working with the rest of my management team to address the shortfalls.Kind regards,Mark ChildsOperations Manager
by A verified traveler
Posted 9 Apr 2024
Everything
Comment from Hotel Management
11 Apr 2024 by Operations Manager, Hotel Management
Dear David,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
by A verified traveler
Posted 5 Apr 2024
I’ve stayed in the Copthorne on several occasions and the staff are always courteous and friendly. I have no problem recommending this to anybody who want to be near Birmingham, but far enough to enjoy the countryside. This is an excellent hotel and affordable with a swimming pool and sauna
Comment from Hotel Management
11 Apr 2024 by Operations Manager, Hotel Management
Dear Kerwin,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
22 Apr 2024 by Operations Manager, Hotel Management
Dear Joanne,Thank you for your feedback following your recent visit. We appreciate you taking the time and your feedback will be reviewed within my team to make improvements where we can.We hope to have the opportunity to welcome you again in the not too distant future.Kind regards,Mark ChildsOperations Manager
by A verified traveler
Posted 24 Mar 2024
I used to live in the area but only 2nd time at premises , can’t knock it in any way . Once through main doors could feel the heating , Reception staff brilliant and welcoming . On first floor and apartment was massive and very clean, everything you could wish for 10 out 5 . No way can l knock it .👍😄🌹
Comment from Hotel Management
30 Mar 2024 by Operations Manager, Hotel Management
Dear Graham,We really appreciate your great review following your recent visit, thank you.We hope to have the pleasure of welcoming you again to the hotel in the not too distant future.Kind regards,Mark ChildsOperations Manager
