Ratings based on 661 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Unfortunately, we found a couple of roaches in one of our three rooms. We reported it to the front desk and she said she’d tell the owners. Well scheduled to stay here again in a week. We’ll see. Otherwise, the hotel is a nice, older Comfort Inn.
Comment from Hotel Management
3 Jun 2024 by Shiela, Hotel Management
Dear Arnold,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.
by A verified traveler
Posted 1 Jun 2024
Property felt safe and lots of parking. Breakfast was included and the room was clean.
Comment from Hotel Management
1 Jun 2024 by Shiela, Hotel Management
Dear Tianay,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
2 Jun 2024 by Shiela, Hotel Management
Dear Clint,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.
by A verified traveler
Posted 31 May 2024
Friendly and hospitable employees.
Comment from Hotel Management
1 Jun 2024 by Shiela, Hotel Management
Dear ClintThank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.
by A verified traveler
Posted 31 May 2024
Friendly and hospitable employees.
Comment from Hotel Management
1 Jun 2024 by Shiela, Hotel Management
Dear ClintThanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
27 May 2024 by Shiela, Hotel Management
Dear Mr ClintThis is the 2nd time you have placed a review and upon asking what the issues you have at the hotel since you have been here and in fact you are still at the hotel you have not mentioned aything in the last 10 days.Please come and see the front desk staff
by A verified traveler
Posted 24 May 2024
El cuarto tenía un olor raro, había pelos pubicos en la bañera, entré y el baño tenía el extractor prendido, lo apagué para poder dormir mejor y en la mañana me di cuenta que el baño emana un olor a coladera asqueroso.
Comment from Hotel Management
25 May 2024 by Shiela, Hotel Management
Dear Valerie, Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Birmingham - Irondale. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
24 May 2024 by Shiela, Hotel Management
Dear Mr ClintI see that you have been at the hotel nearly 10 days now and have never complained to the front desk regarding any matters at all so we are unsure why you have a complaint.Please reach as at the front desk while you are still here so that we can take care of any issues you have.
by A verified traveler
Posted 14 May 2024
Hospitality
Comment from Hotel Management
15 May 2024 by shiela, Hotel Management
Dear Kehali,We would like to thank you for taking the time to complete a review. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.
by A verified traveler
Posted 13 May 2024
The staff was very nice and polite,also very friendly and helpful and knowledgeable about the Comfort Inn, I can’t remember the ladies name that was behind the desk when I arrived, but I would like to say thanks to her for making sure that my reservation was corrected, with grace and courtesy.
Thank You
Comment from Hotel Management
14 May 2024 by Shiela, Hotel Management
Dear ChrystalThanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
