Ratings based on 694 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
The staff was very friendly and helpful!!!!
Comment from Hotel Management
7 May 2024 by Manraj, Hotel Management
Dear Natasha, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
6 May 2024 by Manraj, Hotel Management
Dear Mikayla, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.
by A verified traveler
Posted 30 Apr 2024
Older hotel that has kept up with some decent renovations. It's not fancy. However, it's not neglected. Room was clean and bed was comfy. Breakfast was excellent. You can make larger waffles or mini ones for the kids. Staff is friendly and helpful. Applebee's and Cracker Barrel are just across the road...easy short walk. Convenient to I-20 too.
Comment from Hotel Management
30 Apr 2024 by Manraj, Hotel Management
Dear Robert, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.
by A verified traveler
Posted 16 Apr 2024
Rooms need an upgrade. Television is way too small for the price. Breakfast was marginal.
Comment from Hotel Management
17 Apr 2024 by Manraj, Hotel Management
Dear John, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.
by A verified traveler
Posted 10 Apr 2024
The staff were very friendly and helpful, although our room was a little unkept. There was dried blood on the floor, not sure what from. That was concerning. Our room was on the bottom floor and we could not close the blinds, which made us feel very uncomfortable.
Comment from Hotel Management
11 Apr 2024 by Manraj, Hotel Management
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated.Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
by A verified traveler
Posted 26 Mar 2024
Latoya and TJ made our check in fun, quick and amazing!! They were super helpful, extremely personable and incredibly nice! I will definitely stay at this hotel everytime I travel this way! The hotel was clean and inviting, they definitely have the travelers comforts in mind!
Comment from Hotel Management
29 Mar 2024 by Manraj, Hotel Management
Dear Jacqueline, Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.
by A verified traveler
Posted 3 Feb 2024
Comment from Hotel Management
25 Mar 2024 by Manraj, Hotel Management
Dear David,Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.
by A verified traveler
Wonderful stay-Clean and Comfortable
Posted 22 Jan 2024 on HotelsVery welcoming upon entering the front foyer and desk, a warm and bright welcome by LaToya at the reception desk, she made you feel like family, what a delight! The room was great, very clean, towels bright and clean, all the staff was very accommodating and friendly. Breakfast was wonderful too and a very nice assortment to get your day started. Great to be across the street from Cracker Barrel restaurant after a long day of driving, a nice hot meal.
Comment from Hotel Management
22 Jan 2024 by Manraj, Hotel Management
Dear Steve,Thank you for choosing to stay with us here at the Best Western Plus Bessemer. We look forward to having you stay with us the next time you are in the Bessemer area.
by A verified traveler
Posted 18 Jan 2024
No water. Waterline was broken. No backup for bathroom usage and after driving all day was looking forward to a hot shower.
Also side door entrance not working - had to carry baggage all the way to front to get to the room. Everything else was perfect. The room was clean and it smelled good.
Comment from Hotel Management
18 Jan 2024 by Manraj, Hotel Management
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. We had repaired the water line 1 hour after it had broken, we apologize for not informing you. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
by A verified traveler
Posted 15 Jan 2024
A car alarm right outside our window started going off around 1:30 a.m. It is still going off 45 minutes later. No one answers the front desk phone. Sleep is not possible.
Comment from Hotel Management
15 Jan 2024 by Manraj, Hotel Management
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
